Higher Education

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How to Avoid the Failure of Your Higher Education IT Steering Committee IT expenditures typically represent a large component of an organization’s budget. Ensuring these expenditures are invested wisely is essential. Establishing an...
Project Portfolio Management Resource Challenges in Higher Education CIOs and PMO Directors often struggle with the challenges of resource management in managing their project portfolios. This is compounded by the fact that executives and...
Deliver the Benefits of Self-Service With These Keys to the Portal A self-service portal not only improves the user experience with IT but also reduces the volume of tickets coming into the service desk, making it a win-win. However, the...
Shifting Service Support Left Is a Win-Win Adopt a shift-left strategy to improve service delivery and end-user satisfaction by enabling greater resolution of service desk tickets at Level 1 and at Level 0, where...
GDPR Implications for Educational Institutions The General Data Protection Regulation (GDPR) will go into effect on May 25, 2018. Understand the potential implications for education and take proactive good-faith steps...
Looking at Web Experience Management Platforms for Post-Secondary? Here’s What Matters Many post-secondary institutions are working with custom-built legacy applications for web management. These applications may be tailored to suit the organization’s...
Digital in Education: Be Proactive and Deliberate Teachers have reason to be annoyed when students use digital devices inappropriately in class, reducing their learning and that of those around them. However, the...
Chatbots Make a Comeback in College Post-secondary/university students are comfortable using messaging platforms to interact. IT can save costs and begin the move from firefighter to innovator by...
Artificial Intelligence in Education: Great Value, Great Challenges Ahead Artificial intelligence (AI), specifically emotion-sensitive intelligent teaching systems (ITS), have great potential to add value as a complement to face-to-face...
Education Industry DRP Maturity: Trends, Pain Points, and Recommendations Technology is now highly integrated into classroom training (e.g. SMART Boards), course delivery (e.g. online assignments), and overall administration, yet most...

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