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This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.
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Completing the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be...
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Functional groups behave like categories for LOB services. Included here are common services performed by functional groups found in many organizations.
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Completing the project charter will help you get the project off the ground.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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This is a template of common services provided by IT organizations within certain industries. It is designed to get you thinking about other common services offered...
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The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.
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This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...
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Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.
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Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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