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Cherwell has announced it is consolidating its portfolio of modules into a single product at its Clear conference in Nashville this fall. Its promise of an elevated...
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This guide contains four questions, which will help IT organizations to identify the most appropriate presentation format based on stakeholder preference and needs for...
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This workbook guides the development and creation of service metrics that are directly tied to business objectives.
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
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This blueprint will help you develop a roadmap for your service management program.
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...
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This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...
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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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