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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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Completing the services definition chart will help your business pick which information you want to include in the catalog. This phase also prepares your catalog to be...
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After completing this phase, you should have identified all services IT offers to each LOB or functional group. Each group should receive different services and display...
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The Identify and Define Enterprise Services phase will help you target enterprise services offered by your IT team. They are offered to everyone in the organization and...
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Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...
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This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.
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This blueprint will help you develop a roadmap for your service management program.
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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Use this blueprint to accurately identify and align your IT services to your enterprise to ensure you deliver optimal business value from the enterprise customer perspective.
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This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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