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Use this blueprint to accurately identify and align your IT services to your enterprise to ensure you deliver optimal business value from the enterprise customer perspective.
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver...
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your...
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This phase will help you assess multiple aspects of your service management program to establish the current state.
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This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
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This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.
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This blueprint will help you develop a roadmap for your service management program.
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This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
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This blueprint will help you develop an action plan to pilot enterprise service management.
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