|
This blueprint will help you develop a roadmap for your service management program.
|
|
|
This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you identify and prioritize your services, create customer journey maps,...
|
|
|
This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you determine your current state for enterprise service management.
|
|
|
This phase of the blueprint, Develop a Plan to Pilot Enterprise Service Management, will help you understand enterprise service management (ESM) concepts, determine the...
|
|
|
This blueprint will help you develop an action plan to pilot enterprise service management.
|
|
|
Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
|
|
|
Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
|
|
|
This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
|
|
|
This storyboard will help you design a definition chart of all IT services offered to your business. The chart will help you build a service catalog tool.
|
|
|
Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...
|
|
