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Read this Executive Brief to discover how Info-Tech can help you build a strategic workforce plan for IT.
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Begin your strategic workforce planning project by identifying goals and metrics, and drafting a project charter.
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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...
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Use this tool to create an IT chargeback model that provides a complete and logical structure for thinking through every decision of chargeback program development.
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In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...
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A fast-growing municipal region serving a population of over one million sought to move the current organizational culture towards innovation through better-supported...
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Create rapid prototypes that allow users to experience an idea before it is built. Prototyping will give you the feedback you need to refine the solution and prepare to...
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This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services.
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Read this Executive Brief to understand how to implement an IT chargeback program at your organization. Identify and define your user-facing IT services, allocate IT...
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This tool should be used to monitor key performance indicators and report the success of your release and deployment management process to stakeholders.
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