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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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This training deck will help you during the project launch phase. It will help you train project team members on the process for adding technical components to the...
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Define your services and their categories by using this pool of services.
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Begin your strategic workforce planning project by identifying goals and metrics, and drafting a project charter.
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In the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the...
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Read this Executive Brief to discover how Info-Tech can help you build a strategic workforce plan for IT.
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Use Info-Tech’s IT Chargeback Financial Presentation as a vehicle to communicate service consumption to each business unit.
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Use this template to document the key steps in building and monitoring the strategic workforce plan, including goals and objectives. It also leaves room for you to assign...
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Start facilitating innovation to advance the reputation of IT and gain reputation as a true strategic partner.
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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your release...
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