Innovation Case Study of a Fast-Growing Municipality

Author(s): Najeeb Saour, Paul Herzstein, Reiaz Somji

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A fast-growing municipal region serving a population of over one million sought to move the current organizational culture towards innovation through better-supported idea generation, collaboration, and testing. Info-Tech conducted a one-week Innovation workshop to pinpoint opportunities and develop sustainable innovation growth practices.

Summary & Success

  • Assessed IT’s current state, and identified both enablers and barriers to innovation.
  • Reviewed and prioritized opportunities to innovate across both IT and business processes.
  • Developed plans to integrate innovation components into existing and new roles, as well as create an innovation budget to fund R&D and pilot projects in IT.
  • Created significant “buzz” in the organization about innovation, stimulating questions from the business about how they could collaborate with IT going forward.

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