Implement an IT Chargeback System – Executive Brief

Author(s): Jason Petrovic, Ryan Smith

IT isn't free... so why are you giving it away? Business units excessively consume IT services and don't understand the actual costs of IT. This is due to a lack of IT cost transparency and business stakeholder accountability for consumption.

Read this Executive Brief to:

  • Understand how to implement an IT chargeback program at your organization.
  • Identify and define your user-facing IT services, allocate IT costs, and price IT services with outputs the business finds meaningful, manageable, and measurable.
  • Learn why the traditional approach to IT chargeback continues to frustrate business stakeholders.
  • Understand Info-Tech's methodology and approach to implementing IT chargeback.

View the Complete Blueprint:

Implement an IT Chargeback System

Explain IT costs in ways that matter to the business.

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