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Fewer than 15% of projects deliver all requirements, on-time and on-budget. Avoid four common project pitfalls to greatly increase your chances of project success.
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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
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Measure, avoid, and mitigate the hidden costs of outsourcing.
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Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
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DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...
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Managers that empower their employees to set agile goals see increased productivity and employee engagement, which benefits both the manager and the organization as a whole.
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Effectively interviewing candidates to hire the best people should be a top priority for every organization. Use this Storyboard to acquire the right hire by developing a...
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As workforce composition shifts, mentoring programs must move beyond the traditional senior-junior format option. Organizational culture and goals will dictate the best...
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For an organization to successfully obtain the benefits of working in teams, it must effectively transition through the four phases of the team lifecycle: Forming,...
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Effective employee measures are a key element of any organization’s performance management program. However, finding the right mix of measures to accurately capture...
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