McLean & Company summarizes the change process into four main phases: develop a communication plan, introduce the change, implement new skills and behaviors, and adopt the new norm. Throughout these phases, staff can have emotional reactions that resemble one of the following personas:
- The Enthusiast - your change champion.
- The Skeptic - your critical thinker.
- The Fence-sitter - your go-with-the-flow worker.
- The Saboteur - your actively dissenting change hater.