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Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
Create a Winning BPI Playbook – Phase 3: Analyze This phase of the blueprint will assist in analyzing the current-state diagram that was constructed in the previous phase.
Create a Winning BPI Playbook – Phase 4: Design This phase of the blueprint involves creating a design for process improvements which are drawn directly from the conclusions in Phase 3.
Create a Winning BPI Playbook – Phase 5: Implement This phase of the blueprint will define the future-state process map and build an implementation plan that includes direction for monitoring the changes made to the...
Develop an Actionable ERP Strategy and Roadmap – Phase 1: Harness the Value of ERP This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you refine your ERP operating model, define the scope of your ERP strategy, outline...
Develop an Actionable ERP Strategy and Roadmap – Phase 2: Conduct the Intake Process and Evaluate Strategy Options This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you conduct an ERP operational assessment, identify improvement opportunities, and...
Develop an Actionable ERP Strategy and Roadmap – Phase 3: Build and Govern the Roadmap This phase of the blueprint, Develop an Actionable ERP Strategy and Roadmap, will help you define and scope work initiatives to build your ERP strategy roadmap, as well...
Select and Implement a Social Media Management Platform – Phases 1-3 Rein in social media by choosing a management platform that’s right for you.
Select and Implement a Social Media Management Platform – Phase 1: Develop a Technology Enablement Approach for Social Media This phase of the blueprint, Select and Implement a Social Media Management Platform, will help you determine if a dedicated SMMP is right for your organization.

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