Info-Tech in the News

Research Fellow Barry Cousins says AI is reshaping project management by shifting teams from task tracking to higher value decision work. He cautions leaders to match AI tools to team maturity and to guard against cognitive overload as automated updates scale.

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Terra Higginson, Principal Research Director, notes that consumers increasingly accept AI for simple holiday service tasks but still expect a human for anything emotional or high stakes. She encourages brands to route complex issues quickly and use AI to reduce wait times without eroding trust.

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Fred Chagnon, Principal Research Director, warns that rogue devices like Raspberry Pi implants can bypass traditional controls. He urges CISOs to disable unused ports, verify MAC identities, and deploy physical layer fingerprinting so intruders cannot hide on enterprise networks.

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Brian Jackson, Principal Research Director, says NVIDIA’s open infrastructure bet with NeMo Tron 3.2 signals a shift from closed stacks to collaborative ecosystems. He encourages CIOs to assess how open models and tooling may lower barriers and expand choice in AI deployments.

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Thomas Randall, Research Director, says the physical AI boom is early but real, with robotics and world models moving AI beyond text into real-world tasks. He advises CIOs to watch for data challenges and multimodal reasoning limits as physical systems become part of automation planning.

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Technical Counselor Erik Avakian says Microsoft’s move to make all vulnerabilities eligible for bug bounties broadens the security surface and signals a shift in how risk is shared. He encourages security teams to integrate bounty findings into their own vulnerability management practices.

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Sharon Auma-Ebanyat, Research Analyst, explains that scammers exploit open enrollment with fake insurance offers and urgent requests for sensitive data. She recommends strengthening employee awareness and enforcing strict verification before sharing personal information.

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Practice Lead Michel Hebert cautions that subscription-based cybercrime services are lowering the barrier for attackers and widening Canada’s threat landscape. He encourages leaders to modernize defenses, improve detection speed, and prepare for more persistent attack cycles.

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Sharon Auma-Ebanyat, Research Analyst, notes that open enrollment creates a surge in phishing and spoofed insurance offers that prey on urgency. She urges organizations to coach employees on verification steps and to flag unexpected links or requests involving personal data.

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