Use DevOps to Respond Faster to End Customers

Fix, deploy, and support applications quicker.

Onsite Workshop

Not customizing your DevOps initiatives to address your specific pain points causes:

  • Wasted investments from the enhancements of underutilized development, deployment, and maintenance steps.
  • Development of DevOps guiding principles that conflict with existing mandates and are not accepted by development and operations teams.
  • Exacerbated and increased bottlenecks due to local optimizations with no downstream impact analysis.

Successfully implementing DevOps can help you:

  • Improve relationships between development and operations teams through collaboration, respect, sympathy, and trust.
  • Reveal and address the most impactful and high risk deployment and feedback processes with strategic practices to streamline throughput.
  • Reveal defects early in the development process to minimize maintenance costs and proactively improve quality before release.

Module 1: Identify Your Deployment and Feedback Issues and Root Causes

The Purpose

  • Address the misunderstandings of DevOps goals and benefits.
  • Build your case to begin adopting DevOps.
  • Consider a pilot project to gain visibility and further buy-in.
  • Evaluate your organization structure, deployment process, and feedback loop to identify your high priority pain points.

Key Benefits Achieved

  • A common understanding of what DevOps means to your organization.
  • Insights on your maturity to adopt DevOps.
  • Shortlist of cultural, organization structure, and deployment and feedback process issues to address immediately. 

Activities: Outputs:
1.1 Understand the common myths with DevOps
1.2 Realize the problems that DevOps is designed to address
1.3 Select your DevOps pilot project
  • List of pilot project candidates
1.4 Gauge your DevOps maturity
  • The organization’s DevOps maturity assessment
1.5 Conduct your retrospective
  • Pain points experienced in past and current projects
1.6 Assess your organizational design
  • Communications and reporting gaps in existing organization structure
1.7 Evaluate your deployment process
  • Gaps and inefficiencies in existing deployment process
1.8 Evaluate your feedback process
  • Gaps and inefficiencies in existing feedback process
1.9 Look at your metrics to reveal additional issues

Module 2: Build Your DevOps Working Environment

The Purpose

  • Surface the values and concerns of your development and operations teams.
  • Establish the principles of your DevOps working environment.
  • Bring development and operations together.
  • Create a DevOps escalation team.

Key Benefits Achieved

  • Aligning the needs and activities of development and operations.
  • Establishing the foundation of a DevOps culture.
  • Creation of a team to handle DevOps related issues.

Activities: Outputs:
2.1 Embrace Agile values and begin the implementation by addressing your communication issues first
2.2 Establish strong leadership to drive DevOps success
2.3 Understand the dynamics and values of development and operations teams
  • Discussion of the alignment of development and operations drivers and values
2.4 Build a DevOps working environment based on your context
  • Established DevOps guiding principles and user stories for establishing a DevOps working environment
2.5 Create a DevOps escalation team
  • Identification of members of your DevOps escalation team

Module 3: Streamline Your Development and Deployment Process

The Purpose

  • Address your development and deployment concerns from a holistic perspective.
  • Inject operations needs into the planning, development, testing, and deployment of your applications.
  • Develop your continuous delivery and automation toolchain.

Key Benefits Achieved

  • Optimized development and deployment processes addressing your high priority issues.
  • Strong release planning, development, testing, and deployment practices.
  • Identification of the right development tools for your organization.

Activities: Outputs:
3.1 Take a holistic approach when optimizing your deployment process
3.2 Leverage operations thinking in your release planning sessions
  • Optimized release planning process including a grounded definition of ready and done from an operations perspective
3.3 Instill strong development and source code management practices
  • Optimized development process and user stories to address your development and source code management pain points
3.4 Establish continuous testing
3.5 Streamline your deployment into production and automate your systems recovery
  • Optimized deployment process and user stories to address your testing and deployment pain points

Module 4: Optimize Your Customer and Operational Feedback Process

The Purpose

  • Ensure support tickets are promptly addressed and routed to the right team.
  • Establish instrumentation to gauge system and application performance.
  • Inject feedback into the project backlog and future maintenance plans.

Key Benefits Achieved

  • Enhanced support escalation criteria.
  • Optimized feedback process addressing your high priority issues.

Activities: Outputs:
4.1 Embed development into operations
4.2 Take in and address end-user feedback and feature requests
  • Enhanced triaging process to quickly handle support tickets
4.3 Gauge your system and application performance with appropriate instrumentation
4.4 Ensure enhancements are injected back into your product backlog and system reconfiguration plans
  • Optimized feedback process and user stories to address your feedback process pain points

Module 5: Monitor Your DevOps Implementation

The Purpose

  • Create your prioritized DevOps backlog for implementation.
  • Continuously monitor the implementation of your solutions.
  • Generate new solutions based on feedback from retrospectives and metrics.

Key Benefits Achieved

  • Identification of DevOps initiatives to be addressed in upcoming sprints.
  • List of metrics to measure the success of your DevOps initiatives.
  • Tips to consider during your implementation of DevOps.

Activities: Outputs:
5.1 Size and prioritize your DevOps user stories
  • Sized and prioritized DevOps backlog
5.2 Take note of the challenges with adopting DevOps
  • List of possible roadblocks and impediments during your implementation
5.3 Monitor your DevOps implementation
  • Monitoring plan for your DevOps adoption
5.4 Continuously improve your DevOps practices and processes

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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