Harness Configuration Management Superpowers
Create a configuration management practice that will provide ongoing value to the organization.
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Without configuration management, organizations will struggle:
- To mature their ITSM practice with a lack of access to data to inform planned changes or identify unsanctioned changes for incident and security events.
- To calculate service-based costing for showbacks and chargebacks.
Having an effective configuration management practice will result in:
- Confidence in the enterprise data for quick decision making and to inform all ITSM, IT finance, and enterprise architecture efforts.
- Continual improvement in collecting and validating data with less effort and more accuracy.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Configuration Management Strategy
The Purpose
- Define the scope of your service configuration management project.
- Design the program to meet specific stakeholders needs
- Identify project and operational roles and responsibilities.
Key Benefits Achieved
- Designed a sustainable approach to building a CMDB.
| Activities: | Outputs: | |
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| 1.1 | Introduction |
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| 1.2 | Define challenges and goals. |
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| 1.3 | Define and prioritize use cases. |
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| 1.4 | Identify data needs to meet these goals. |
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| 1.5 | Define roles and responsibilities. |
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Module 2: CMDB Data Structure
The Purpose
- Build a data model around the desired use cases.
- Identify the data sources for populating the CMDB.
Key Benefits Achieved
- Identified which CIs and relationships will be captured in the CMDB.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Define and prioritize your services. |
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| 2.2 | Evaluate CMDB default classifications. |
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| 2.3 | Test configuration items against existing categories. |
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| 2.4 | Build a data model diagram. |
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Module 3: Processes
The Purpose
Key Benefits Achieved
- Built a right-sized approach to configuration record updates and data validation.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Define processes for onboarding, offboarding, and maintaining data in the CMDB. |
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| 3.2 | Define practices for configuration baselines. |
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| 3.3 | Build a data validation and auditing plan. |
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Module 4: Communications & Roadmap
The Purpose
Key Benefits Achieved
- Metrics program defined
- Communications designed
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Define key metrics for configuration management. |
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| 4.2 | Define metrics for supporting services. |
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| 4.3 | Build configuration management policies. |
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| 4.4 | Create a communications plan. |
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| 4.5 | Build a roadmap |
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