Harness Configuration Management Superpowers
Create a configuration management practice that will provide ongoing value to the organization.
Book This WorkshopWithout configuration management, organizations will struggle:
- To mature their ITSM practice with a lack of access to data to inform planned changes or identify unsanctioned changes for incident and security events.
- To calculate service-based costing for showbacks and chargebacks.
Having an effective configuration management practice will result in:
- Confidence in the enterprise data for quick decision making and to inform all ITSM, IT finance, and enterprise architecture efforts.
- Continual improvement in collecting and validating data with less effort and more accuracy.
Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Configuration Management Strategy
The Purpose
- Define the scope of your service configuration management project.
- Design the program to meet specific stakeholders needs
- Identify project and operational roles and responsibilities.
Key Benefits Achieved
- Designed a sustainable approach to building a CMDB.
Activities: | Outputs: | |
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1.1 | Introduction |
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1.2 | Define challenges and goals. |
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1.3 | Define and prioritize use cases. |
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1.4 | Identify data needs to meet these goals. |
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1.5 | Define roles and responsibilities. |
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Module 2: CMDB Data Structure
The Purpose
- Build a data model around the desired use cases.
- Identify the data sources for populating the CMDB.
Key Benefits Achieved
- Identified which CIs and relationships will be captured in the CMDB.
Activities: | Outputs: | |
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2.1 | Define and prioritize your services. |
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2.2 | Evaluate CMDB default classifications. |
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2.3 | Test configuration items against existing categories. |
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2.4 | Build a data model diagram. |
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Module 3: Processes
The Purpose
Key Benefits Achieved
- Built a right-sized approach to configuration record updates and data validation.
Activities: | Outputs: | |
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3.1 | Define processes for onboarding, offboarding, and maintaining data in the CMDB. |
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3.2 | Define practices for configuration baselines. |
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3.3 | Build a data validation and auditing plan. |
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Module 4: Communications & Roadmap
The Purpose
Key Benefits Achieved
- Metrics program defined
- Communications designed
Activities: | Outputs: | |
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4.1 | Define key metrics for configuration management. |
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4.2 | Define metrics for supporting services. |
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4.3 | Build configuration management policies. |
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4.4 | Create a communications plan. |
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4.5 | Build a roadmap |
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