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Harness Configuration Management Superpowers

Create a configuration management practice that will provide ongoing value to the organization.

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Without configuration management, organizations will struggle:

  • To mature their ITSM practice with a lack of access to data to inform planned changes or identify unsanctioned changes for incident and security events.
  • To calculate service-based costing for showbacks and chargebacks.

Having an effective configuration management practice will result in:

  • Confidence in the enterprise data for quick decision making and to inform all ITSM, IT finance, and enterprise architecture efforts.
  • Continual improvement in collecting and validating data with less effort and more accuracy.

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Module 1: Configuration Management Strategy

The Purpose

  • Define the scope of your service configuration management project.
  • Design the program to meet specific stakeholders needs
  • Identify project and operational roles and responsibilities.

Key Benefits Achieved

  • Designed a sustainable approach to building a CMDB.

Activities: Outputs:
1.1 Introduction
1.2 Define challenges and goals.
1.3 Define and prioritize use cases.
1.4 Identify data needs to meet these goals.
  • Data and reporting use cases based on stakeholder requirements
1.5 Define roles and responsibilities.
  • Roles and responsibility matrix

Module 2: CMDB Data Structure

The Purpose

  • Build a data model around the desired use cases.
  • Identify the data sources for populating the CMDB.

Key Benefits Achieved

  • Identified which CIs and relationships will be captured in the CMDB.

Activities: Outputs:
2.1 Define and prioritize your services.
2.2 Evaluate CMDB default classifications.
2.3 Test configuration items against existing categories.
  • List of CI types and relationships to be added to default settings
2.4 Build a data model diagram.
  • CMDB data model diagram

Module 3: Processes

The Purpose

  • Define processes for how data will be maintained and accessed in the CMDB.
  • Develop an approach to validating configuration records.
  • Key Benefits Achieved

    • Built a right-sized approach to configuration record updates and data validation.

    Activities: Outputs:
    3.1 Define processes for onboarding, offboarding, and maintaining data in the CMDB.
    • Documented processes and workflows
    3.2 Define practices for configuration baselines.
    3.3 Build a data validation and auditing plan.
    • Data validation and auditing plan

    Module 4: Communications & Roadmap

    The Purpose

  • Determine key metrics for configuration management.
  • Determine key metrics for supporting services.
  • Build out communications plan.
  • Key Benefits Achieved

    • Metrics program defined
    • Communications designed

    Activities: Outputs:
    4.1 Define key metrics for configuration management.
    4.2 Define metrics for supporting services.
    4.3 Build configuration management policies.
    • Policy for configuration management
    4.4 Create a communications plan.
    • Communications documents
    4.5 Build a roadmap
    • Roadmap for next steps
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