Establish High-Value IT Performance Dashboards and Metrics

Spend less time struggling with visuals and more time communicating about what matters to your executives.

Book This Workshop

Delivering poorly defined metrics causes CIOs to:

  • Concentrate on the data instead of the audience.
  • Display information specific to IT activities instead of showing how IT addresses business goals and problems.
  • Use overly complicated, out of context graphs that crowd the dashboard and confuse the viewer.

Use Info-Tech’s ready-made dashboards for executives to ensure you:

  • Speak to the right audience
  • About the right things
  • In the right quantity
  • Using the right measures
  • At the right time.

Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

Book Now

Member Rating

Overall Impact

Average $ Saved

Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

Module 1: Test Info-tech’s IT Dashboards Against Your Audience’s Needs and Translate Audience Needs Into Metrics

The Purpose

  • Introduce the Info-Tech IT Dashboards to give the participants an idea of how they can be used in their organization.
  • Understand the importance of starting with the audience and understanding audience needs before thinking about data and metrics.
  • Explain how audience needs translate into metrics.

Key Benefits Achieved

  • Understanding of where to begin when it comes to considering dashboards and metrics (the audience).
  • Identified audience and needs and derived metrics from those identified needs.

Activities: Outputs:
1.1 Review the info-Tech IT Dashboards and document impressions for your organization.
  • Initial impressions of Info-Tech IT Dashboards.
1.2 Identify your audience and their attributes.
  • Completed Tabs 2 and 3 of the IT Dashboard Workbook.
1.3 Identify timeline and deadlines for dashboards.
1.4 Identify and prioritize audience needs and desired outcomes.
1.5 Associate metrics to each need.
1.6 Identify a dashboard for each metric.

Module 2: Inventory Your Data and Assess Data Quality and Readiness

The Purpose

Provide guidance on how to derive metrics and assess data.

Key Benefits Achieved

  • Understand the importance of considering how you will measure each metric and get the data.
  • Understand that measuring data can be costly and that sometimes you just can’t afford to get the measure or you can’t get the data period because the data isn’t there.
  • Understand how to assess data quality and readiness.

Activities: Outputs:
2.1 Complete a data inventory for each metric on each dashboard: determine how you will measure the metric, the KPI, any observation biases, the location of the data, the type of source, the owner, and the security/compliance requirements.
  • Completed Tab 4 of the IT Dashboard Workbook.
2.2 Assess data quality for availability, accuracy, and standardization.
2.3 Assess data readiness and the frequency of measurement and reporting.

Module 3: Design and Build Your Dashboards

The Purpose

  • Guide participants in customizing the Info-Tech IT Dashboards with the data identified in previous steps.
  • This step may vary as some participants may not need to alter the Info-Tech IT Dashboards other than to add their own data.

Key Benefits Achieved

  • Understanding of how to customize the dashboards to the participants’ organization.

Activities: Outputs:
3.1 Revisit the Info-Tech IT Dashboards and use the identified metrics to determine what should change in them.
  • Assessed Info-Tech IT Dashboards for your audience’s needs.
3.2 Build your dashboards by editing the Info-Tech IT Dashboards with your changes as planned in Step 3.1.
  • Completed Tab 5 of the IT Dashboard Workbook.
  • Finalized dashboards.

Module 4: Deliver Your Dashboard and Plan to Action Metrics

The Purpose

  • Guide participants in learning how to create a story around the dashboards.
  • Guide participants in planning to action metrics and where to record results.
  • Guide participants in how to address results of metrics and feedback from audience about dashboards.

Key Benefits Achieved

  • Participants understand how to speak to their dashboards.
  • Participants understand how to action metrics results and feedback about dashboards.

Activities: Outputs:
4.1 Craft your story.
  • Completed Tabs 6 and 7 of the IT Dashboard Workbook.
4.2 Practice delivering your story.
4.3 Plan to action your metrics.
4.4 Understand how to record and address your results.

Module 5: Next Steps and Wrap-Up

The Purpose

  • Finalize work outstanding from previous steps and answer any questions.

Key Benefits Achieved

  • Participants have thought about and documented how to customize the Info-Tech IT Dashboards to use in their organization, and they have everything they need to customize the dashboards with their own metrics and visuals (if necessary).

Activities: Outputs:
5.1 Complete in-progress deliverables from previous four days.
  • Completed IT Dashboards tailored to your organization.
5.2 Set up review time for workshop deliverables and to discuss next steps.
  • Completed IT Dashboard Workbook
Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019