Establish High-Value IT Performance Dashboards and Metrics

Spend less time struggling with visuals and more time communicating about what matters to your executives.

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Delivering poorly defined metrics causes CIOs to:

  • Concentrate on the data instead of the audience.
  • Display information specific to IT activities instead of showing how IT addresses business goals and problems.
  • Use overly complicated, out of context graphs that crowd the dashboard and confuse the viewer.

Use Info-Tech’s ready-made dashboards for executives to ensure you:

  • Speak to the right audience
  • About the right things
  • In the right quantity
  • Using the right measures
  • At the right time.

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Member Rating

8.8/10
Overall Impact

$28,032
Average $ Saved

12
Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

Module 1: Test Info-tech’s IT Dashboards Against Your Audience’s Needs and Translate Audience Needs Into Metrics

The Purpose

  • Introduce the Info-Tech IT Dashboards to give the participants an idea of how they can be used in their organization.
  • Understand the importance of starting with the audience and understanding audience needs before thinking about data and metrics.
  • Explain how audience needs translate into metrics.

Key Benefits Achieved

  • Understanding of where to begin when it comes to considering dashboards and metrics (the audience).
  • Identified audience and needs and derived metrics from those identified needs.

Activities: Outputs:
1.1 Review the info-Tech IT Dashboards and document impressions for your organization.
  • Initial impressions of Info-Tech IT Dashboards.
1.2 Identify your audience and their attributes.
  • Completed Tabs 2 and 3 of the IT Dashboard Workbook.
1.3 Identify timeline and deadlines for dashboards.
1.4 Identify and prioritize audience needs and desired outcomes.
1.5 Associate metrics to each need.
1.6 Identify a dashboard for each metric.

Module 2: Inventory Your Data and Assess Data Quality and Readiness

The Purpose

Provide guidance on how to derive metrics and assess data.

Key Benefits Achieved

  • Understand the importance of considering how you will measure each metric and get the data.
  • Understand that measuring data can be costly and that sometimes you just can’t afford to get the measure or you can’t get the data period because the data isn’t there.
  • Understand how to assess data quality and readiness.

Activities: Outputs:
2.1 Complete a data inventory for each metric on each dashboard: determine how you will measure the metric, the KPI, any observation biases, the location of the data, the type of source, the owner, and the security/compliance requirements.
  • Completed Tab 4 of the IT Dashboard Workbook.
2.2 Assess data quality for availability, accuracy, and standardization.
2.3 Assess data readiness and the frequency of measurement and reporting.

Module 3: Design and Build Your Dashboards

The Purpose

  • Guide participants in customizing the Info-Tech IT Dashboards with the data identified in previous steps.
  • This step may vary as some participants may not need to alter the Info-Tech IT Dashboards other than to add their own data.

Key Benefits Achieved

  • Understanding of how to customize the dashboards to the participants’ organization.

Activities: Outputs:
3.1 Revisit the Info-Tech IT Dashboards and use the identified metrics to determine what should change in them.
  • Assessed Info-Tech IT Dashboards for your audience’s needs.
3.2 Build your dashboards by editing the Info-Tech IT Dashboards with your changes as planned in Step 3.1.
  • Completed Tab 5 of the IT Dashboard Workbook.
  • Finalized dashboards.

Module 4: Deliver Your Dashboard and Plan to Action Metrics

The Purpose

  • Guide participants in learning how to create a story around the dashboards.
  • Guide participants in planning to action metrics and where to record results.
  • Guide participants in how to address results of metrics and feedback from audience about dashboards.

Key Benefits Achieved

  • Participants understand how to speak to their dashboards.
  • Participants understand how to action metrics results and feedback about dashboards.

Activities: Outputs:
4.1 Craft your story.
  • Completed Tabs 6 and 7 of the IT Dashboard Workbook.
4.2 Practice delivering your story.
4.3 Plan to action your metrics.
4.4 Understand how to record and address your results.

Module 5: Next Steps and Wrap-Up

The Purpose

  • Finalize work outstanding from previous steps and answer any questions.

Key Benefits Achieved

  • Participants have thought about and documented how to customize the Info-Tech IT Dashboards to use in their organization, and they have everything they need to customize the dashboards with their own metrics and visuals (if necessary).

Activities: Outputs:
5.1 Complete in-progress deliverables from previous four days.
  • Completed IT Dashboards tailored to your organization.
5.2 Set up review time for workshop deliverables and to discuss next steps.
  • Completed IT Dashboard Workbook
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