Establish High-Value IT Performance Dashboards and Metrics
Spend less time struggling with visuals and more time communicating about what matters to your executives.
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Delivering poorly defined metrics causes CIOs to:
- Concentrate on the data instead of the audience.
- Display information specific to IT activities instead of showing how IT addresses business goals and problems.
- Use overly complicated, out of context graphs that crowd the dashboard and confuse the viewer.
Use Info-Tech’s ready-made dashboards for executives to ensure you:
- Speak to the right audience
- About the right things
- In the right quantity
- Using the right measures
- At the right time.
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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
Book NowModule 1: Test Info-tech’s IT Dashboards Against Your Audience’s Needs and Translate Audience Needs Into Metrics
The Purpose
- Introduce the Info-Tech IT Dashboards to give the participants an idea of how they can be used in their organization.
- Understand the importance of starting with the audience and understanding audience needs before thinking about data and metrics.
- Explain how audience needs translate into metrics.
Key Benefits Achieved
- Understanding of where to begin when it comes to considering dashboards and metrics (the audience).
- Identified audience and needs and derived metrics from those identified needs.
| Activities: | Outputs: | |
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| 1.1 | Review the info-Tech IT Dashboards and document impressions for your organization. |
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| 1.2 | Identify your audience and their attributes. |
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| 1.3 | Identify timeline and deadlines for dashboards. |
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| 1.4 | Identify and prioritize audience needs and desired outcomes. |
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| 1.5 | Associate metrics to each need. |
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| 1.6 | Identify a dashboard for each metric. |
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Module 2: Inventory Your Data and Assess Data Quality and Readiness
The Purpose
Provide guidance on how to derive metrics and assess data.
Key Benefits Achieved
- Understand the importance of considering how you will measure each metric and get the data.
- Understand that measuring data can be costly and that sometimes you just can’t afford to get the measure or you can’t get the data period because the data isn’t there.
- Understand how to assess data quality and readiness.
| Activities: | Outputs: | |
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| 2.1 | Complete a data inventory for each metric on each dashboard: determine how you will measure the metric, the KPI, any observation biases, the location of the data, the type of source, the owner, and the security/compliance requirements. |
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| 2.2 | Assess data quality for availability, accuracy, and standardization. |
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| 2.3 | Assess data readiness and the frequency of measurement and reporting. |
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Module 3: Design and Build Your Dashboards
The Purpose
- Guide participants in customizing the Info-Tech IT Dashboards with the data identified in previous steps.
- This step may vary as some participants may not need to alter the Info-Tech IT Dashboards other than to add their own data.
Key Benefits Achieved
- Understanding of how to customize the dashboards to the participants’ organization.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Revisit the Info-Tech IT Dashboards and use the identified metrics to determine what should change in them. |
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| 3.2 | Build your dashboards by editing the Info-Tech IT Dashboards with your changes as planned in Step 3.1. |
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Module 4: Deliver Your Dashboard and Plan to Action Metrics
The Purpose
- Guide participants in learning how to create a story around the dashboards.
- Guide participants in planning to action metrics and where to record results.
- Guide participants in how to address results of metrics and feedback from audience about dashboards.
Key Benefits Achieved
- Participants understand how to speak to their dashboards.
- Participants understand how to action metrics results and feedback about dashboards.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Craft your story. |
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| 4.2 | Practice delivering your story. |
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| 4.3 | Plan to action your metrics. |
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| 4.4 | Understand how to record and address your results. |
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Module 5: Next Steps and Wrap-Up
The Purpose
- Finalize work outstanding from previous steps and answer any questions.
Key Benefits Achieved
- Participants have thought about and documented how to customize the Info-Tech IT Dashboards to use in their organization, and they have everything they need to customize the dashboards with their own metrics and visuals (if necessary).
| Activities: | Outputs: | |
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| 5.1 | Complete in-progress deliverables from previous four days. |
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| 5.2 | Set up review time for workshop deliverables and to discuss next steps. |
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