Build or Refresh the WLAN
Don’t gamble with your wireless network; enhance guest experience with an efficient and reliable WLAN.
Onsite Workshop
Failure to offer adequate Wi-Fi can result in:
- Low guest satisfaction scores.
- Reduced business opportunities.
- Poor venue reputation.
- Inability to remain competitive with fellow hospitality and gaming venues.
Benefits of effectively building or refreshing your WLAN include:
- Improved operational performance and streamlined operational infrastructure, contributing to an enhanced ability to understand & serve guests.
- Improved guest satisfaction ratings and positive reputation amongst customers.
- Increased level of profitability for your property or venue.
- Increased business revenue potential, both in the short and long term.
Module 1: Define Your WLAN State
The Purpose
- Clarify project drivers and goals.
- Determine whether to proceed with the project.
- Develop a set of project requirements.
Key Benefits Achieved
- Identification of the business context and strategic direction of the WLAN build or refresh.
- Knowledge of organization’s challenges and constraints that will impact the project.
- Full set of technical requirements necessary to achieve a set objective or solution.
| Activities: | Outputs: | |
|---|---|---|
| 1.1 | Document your current challenges and project drivers. |
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| 1.2 | Document your goals for the WLAN build or refresh. |
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| 1.3 | Assess your business context and current state. |
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| 1.4 | Assess the characteristics and constraints of your current technical environment. |
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| 1.5 | Decide if and when to implement this project. |
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| 1.6 | Determine technical requirements for your solution. |
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Module 2: Build the Business Case
The Purpose
- Obtain stakeholder buy-in for the WLAN build or refresh project.
- Gauge the financial implications of the wireless LAN build or refresh.
Key Benefits Achieved
- High-level project timeline surrounding the WLAN build or refresh.
- Set of financials including costs and potential new sources of revenue.
- Collectively-informed group of project stakeholders.
| Activities: | Outputs: | |
|---|---|---|
| 2.1 | Analyze the WLAN build or fresh financials. |
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| 2.2 | Build your Wi-Fi project calculator. |
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| 2.3 | Build the business case. |
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| 2.4 | Explore new sources of revenue and create additional guest value through your Wi-Fi offerings. |
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Module 3: Select a WLAN Solution
The Purpose
- Assess your venue’s WLAN equipment needs for the build or refresh.
- Select a vendor based on technical qualifying factors, as well as their strategic fit with your organization.
- Review the contract prior to signing in order to ensure a mutually beneficial partnership moving forwards.
Key Benefits Achieved
- Selection of a solution for your WLAN build or refresh.
| Activities: | Outputs: | |
|---|---|---|
| 3.1 | Create your initial vendor shortlist. |
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| 3.2 | Develop the RFP. |
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| 3.3 | Prepare to score the RFP. |
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Module 4: Design the Network and Deployment Plan
The Purpose
- This phase moves into the tactical aspect of the WLAN build or refresh project, by working through the physical design of the network.
- Ensure that the appropriate process and role transitions take place to facilitate the network build or refresh.
Key Benefits Achieved
- Development of a detailed project implementation timeline.
- Full physical design of the network.
- Transitioning of staff members to support the build or refresh.
| Activities: | Outputs: | |
|---|---|---|
| 4.1 | Design your network. |
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| 4.2 | Estimate and mitigate downtime involved in the WLAN build or refresh. |
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| 4.3 | Plan and initiate staffing role transitions to take place. |
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| 4.4 | Build your WLAN implementation timeline. |
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Module 5: Deploy the Network and Monitor Success
The Purpose
- Analyze how successful the initial implementation of the WLAN has been.
- Identify areas for improvement.
- Initiate a plan for continuous improvement.
Key Benefits Achieved
- Identified project pain points.
- Process to ensure continuous improvement.
| Activities: | Outputs: | |
|---|---|---|
| 5.1 | Test the wired networks, and validate your wireless network. |
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| 5.2 | Assess network coverage using heat maps. |
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| 5.3 | Develop a plan for on-going monitoring of WLAN. |
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Book Your Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.
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