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Build or Refresh the WLAN

Don’t gamble with your wireless network; enhance guest experience with an efficient and reliable WLAN.

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Failure to offer adequate Wi-Fi can result in:

  • Low guest satisfaction scores.
  • Reduced business opportunities.
  • Poor venue reputation.
  • Inability to remain competitive with fellow hospitality and gaming venues.

Benefits of effectively building or refreshing your WLAN include:

  • Improved operational performance and streamlined operational infrastructure, contributing to an enhanced ability to understand & serve guests.
  • Improved guest satisfaction ratings and positive reputation amongst customers.
  • Increased level of profitability for your property or venue.
  • Increased business revenue potential, both in the short and long term.

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Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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Module 1: Define Your WLAN State

The Purpose

  • Clarify project drivers and goals.
  • Determine whether to proceed with the project.
  • Develop a set of project requirements.

Key Benefits Achieved

  • Identification of the business context and strategic direction of the WLAN build or refresh.
  • Knowledge of organization’s challenges and constraints that will impact the project.
  • Full set of technical requirements necessary to achieve a set objective or solution. 

Activities: Outputs:
1.1 Document your current challenges and project drivers.
  • Full assessment of current state of organization’s WLAN.
1.2 Document your goals for the WLAN build or refresh.
  • Identification of strategic objectives, obstacles, and business context.
1.3 Assess your business context and current state.
1.4 Assess the characteristics and constraints of your current technical environment.
1.5 Decide if and when to implement this project.
1.6 Determine technical requirements for your solution.
  • Complete list of technical requirements to complement the business strategy for the WLAN build or refresh.

Module 2: Build the Business Case

The Purpose

  • Obtain stakeholder buy-in for the WLAN build or refresh project.
  • Gauge the financial implications of the wireless LAN build or refresh. 

Key Benefits Achieved

  • High-level project timeline surrounding the WLAN build or refresh.
  • Set of financials including costs and potential new sources of revenue.
  • Collectively-informed group of project stakeholders. 

Activities: Outputs:
2.1 Analyze the WLAN build or fresh financials.
2.2 Build your Wi-Fi project calculator.
2.3 Build the business case.
  • Completed business case.
2.4 Explore new sources of revenue and create additional guest value through your Wi-Fi offerings.

Module 3: Select a WLAN Solution

The Purpose

  • Assess your venue’s WLAN equipment needs for the build or refresh.
  • Select a vendor based on technical qualifying factors, as well as their strategic fit with your organization.
  • Review the contract prior to signing in order to ensure a mutually beneficial partnership moving forwards. 

Key Benefits Achieved

  • Selection of a solution for your WLAN build or refresh.

Activities: Outputs:
3.1 Create your initial vendor shortlist.
3.2 Develop the RFP.
  • Completed RFP.
3.3 Prepare to score the RFP.
  • Completed RFP Scoring Tool.
  • WLAN vendor selected.

Module 4: Design the Network and Deployment Plan

The Purpose

  • This phase moves into the tactical aspect of the WLAN build or refresh project, by working through the physical design of the network.
  • Ensure that the appropriate process and role transitions take place to facilitate the network build or refresh.  

Key Benefits Achieved

  • Development of a detailed project implementation timeline.
  • Full physical design of the network.
  • Transitioning of staff members to support the build or refresh.  

Activities: Outputs:
4.1 Design your network.
  • Network design.
4.2 Estimate and mitigate downtime involved in the WLAN build or refresh.
  • Mitigation plan surrounding reduction of overall network downtime.
4.3 Plan and initiate staffing role transitions to take place.
  • Completed Implementation Plan Template.
  • Completed Task Monitoring Tool.
4.4 Build your WLAN implementation timeline.
  • Completed Acceptable Use Policy (guest and employee versions).

Module 5: Deploy the Network and Monitor Success

The Purpose

  • Analyze how successful the initial implementation of the WLAN has been.
  • Identify areas for improvement.
  • Initiate a plan for continuous improvement. 

Key Benefits Achieved

  • Identified project pain points.
  • Process to ensure continuous improvement. 

Activities: Outputs:
5.1 Test the wired networks, and validate your wireless network.
5.2 Assess network coverage using heat maps.
5.3 Develop a plan for on-going monitoring of WLAN.
  • Schedule of check-in points.
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