What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Fair
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Sales Management
Customer Service Management
Account and Contact Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Mobile
Quote Contract and Proposal
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Seemaa P.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2024
Great to use, time saving
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM offers extensive customization options, allowing users to tailor the CRM to fit their specific business processes. This includes customizable modules, fields, layouts, and workflows, which can be adapted to meet unique needs and preferences.
What do you dislike most about this product?
One aspect of Zoho CRM that some users find challenging is its complexity and learning curve. Due to the extensive customization options and robust feature set, new users may initially feel overwhelmed. Navigating through all the settings and configurations to get the CRM set up exactly right can take time and effort.
What recommendations would you give to someone considering this product?
while Zoho CRM is generally known for its affordability, add-on costs for advanced features or integrations can add up, potentially impacting the overall cost-effectiveness if many additional functionalities are needed.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Anand k.
- Role: Information Technology
- Industry: Apparel
- Involvement: End User of Application
Submitted Jun 2024
Ease of use with its amazing pricing
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I love this product due to its user friendly and we can get all reports and customer data all in one place and if a lot of features are added which makes a user confusing and the time he has to give to learn each and everything which makes the software messy so its simple where anyone can learn easily without training.
What is your favorite aspect of this product?
This software uses multiple channels to interact with and use multiple tools for the business which might get help for the users.
What do you dislike most about this product?
In the desktop version its good to go but when it comes for the mobile version its bit slow.
What recommendations would you give to someone considering this product?
It's pricing is less compared to other CRM softwares i would suggest with pricing its an amazing product for the start ups and small and medium business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Himaanshu L.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted May 2024
Easy to use, superb features, cost effective
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Simple to use, no complexity and features
What is your favorite aspect of this product?
Client record management
What do you dislike most about this product?
In some customizations
What recommendations would you give to someone considering this product?
Must try it for clients relationship
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
