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What is Zoho CRM?

Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers. Zoho CRM is an online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM helps businesses of all sizes build excellent customer relationships, with features like an inbuilt AI sales assistant, sales pipeline management, marketing automation, analytics, and more.

Company Details


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Awards & Recognition

Zoho CRM won the following awards in the Lead Management category

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Zoho CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoho CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoho CRM?

3% Negative
6% Neutral
91% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Generous Negotitation

Feature Ratings

Average 84

Lead and Contact Categorization

87

Lead Distribution

85

Analytics and Reporting

84

Prospect Tracking

84

Data Ingestion and Interoperability

83

Interaction Planning

83

Omni-Channel Communication Tracking

82

Lead Generation

82

Lead Scoring

82

Mobile

82

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Ease of Customization

84

Breadth of Features

84

Ease of IT Administration

83

Product Strategy and Rate of Improvement

82

Quality of Features

82

Business Value Created

82

Usability and Intuitiveness

81

Availability and Quality of Training

81

Ease of Data Integration

80

Vendor Support

80

Zoho CRM Reviews

Kathy F.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Great product, Automation needs work

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

So easy to use and more stable than other CRMs that we use.

What is your favorite aspect of this product?

Intuitive and it is easy to train new employees on it.

What do you dislike most about this product?

The automation is frankly not as robust as it needs to be. We have to use a different software for our follow ups.

What recommendations would you give to someone considering this product?

Overall an excellent software

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Effective Service

Ifedoyin A.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Seamless features and easy to access.

Likeliness to Recommend

10 /10

What differentiates Zoho CRM from other similar products?

Zoho is straight forward in terms of the interface, and the operation in seamless. All inputs are well arranged and details are easily accessible.

What is your favorite aspect of this product?

Account creation aspect and then the analytics aspect, it helps me monitor my input and activities

What do you dislike most about this product?

Nothing really serious. I believe the product is still improving and the seamless function makes it more preferable to others

What recommendations would you give to someone considering this product?

It’s seamless, it’s convenient, it’s preferable, therefore I recommend this product for all professionals settings especially the sales an marketing team of a company

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ovuezirie E.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great product

Likeliness to Recommend

8 /10

What differentiates Zoho CRM from other similar products?

It is easy to use

What is your favorite aspect of this product?

Lead generation

What do you dislike most about this product?

Takes time to load but it has been improved upon

What recommendations would you give to someone considering this product?

It is great and affordable for small businesses

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoho CRM Comparisons

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