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WalkMe Logo Award Winner Product Badge
WalkMe Logo Award Winner Product Badge
WalkMe

WalkMe

Composite Score
8.7 /10
CX Score
8.7 /10
Category
WalkMe
8.7 /10

What is WalkMe?

WalkMe’s Digital Adoption Platform (DAP) is a no-code software platform that enables organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment.

Company Details


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Awards & Recognition

WalkMe won the following awards in the Digital Adoption Platforms category

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WalkMe Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on WalkMe.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

97 Plan to Renew

82 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love WalkMe?

3% Negative
5% Neutral
92% Positive

Pros

  • Respectful
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 88

Dashboard

89

Contextual Guidance

89

Process Flows

88

Analytics and Reporting

88

Content Creation

88

Help Screens

87

Lightweight Automation

86

Content Management

85

Vendor Capability Ratings

Average 84

Availability and Quality of Training

87

Ease of Implementation

86

Business Value Created

85

Usability and Intuitiveness

85

Breadth of Features

85

Product Strategy and Rate of Improvement

84

Quality of Features

84

Vendor Support

84

Ease of IT Administration

83

Ease of Data Integration

82

Ease of Customization

77

WalkMe Reviews

Cody B.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use! Hard to set up...

Likeliness to Recommend

7 /10

What differentiates WalkMe from other similar products?

How incredibly easy WalkMe really is to use in comparison to others out there.

What is your favorite aspect of this product?

Guided support is cake, and it does exactly what it says it does, Walk Me!

What do you dislike most about this product?

Sounds funny, but there are almost too many features for anyone to utilize truly. The set up was somewhat exhausting as well.

What recommendations would you give to someone considering this product?

Take your time in reviewing your tech stack and how implementation would look across your entire business platform.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Saves Time

Cons

  • Less Efficient Service

Adnan A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Excellent Features

Likeliness to Recommend

10 /10

What differentiates WalkMe from other similar products?

its most efficient than others

What is your favorite aspect of this product?

easy to use

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Chris I.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2021

Easy to use and great for setting up user flows

Likeliness to Recommend

7 /10

What differentiates WalkMe from other similar products?

The WalkMe platform is really good for releasing new features and giving your customers a step by step guide. It is simple to use the platform and generally integrates quite well

What is your favorite aspect of this product?

The reporting tool kit is really insightful and probably the most useful tool

What do you dislike most about this product?

It can be a bit cumbersome and it adds additional load onto your platform

What recommendations would you give to someone considering this product?

If you are looking for a quick integration with simple to use features this could be for you

Pros

  • Reliable
  • Caring
  • Helps Innovate
  • Performance Enhancing

Most Popular WalkMe Comparisons

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