What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
76 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Scheduling
Time and Attendance
Self-Service Applicant Portal
Position Management
Workforce Planning
Performance Management
Learning and Development
Talent Management
Talent Acquisition
Vendor Capability Ratings
Availability and Quality of Training
Breadth of Features
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Also Featured in...
Workforce Management - Enterprise
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Payroll
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Talent Management
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Benefits Administration
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UKG Pro Screenshots
UKG Pro Downloads
UKG Pro Videos
UKG Pro
Transform your organization with a truly connected global workforce experience — moving beyond traditional definitions of human capital management (HCM) to look further and combine transformative HR technology with robust payroll functionality and deeper workforce management capabilities.
Payroll
UKG Pro Reviews
Danny Y.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2025
UKG is the way to go!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Friendly team at UKG to help with any and all questions.
What is your favorite aspect of this product?
UKG Community to help others learn and grow.
What do you dislike most about this product?
Some are customizable but others aren't
What recommendations would you give to someone considering this product?
UKG is the way to go whether you are a small business or a great big one. There is something for everyone!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Glenny S.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2025
One of the best HCM System
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Their customer service. The technical team goes above and beyond on covering client needs. Her promptness and care make the interactions and collaboration smoother, and partnership is a pleasure.
What is your favorite aspect of this product?
Payroll processing
What do you dislike most about this product?
Performance Reviews
What recommendations would you give to someone considering this product?
It is a great product, will take a bit of time to build it and personalize for your business needs and processes but it is so worth it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Shelly L.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2025
24/7 customer support via email and live chat.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG PRO is incredibly easy to use and has a reasonable customer experience. The customer support is responsible, always very responsive, and helpful.It has functional features available, from HR and payroll services.
What is your favorite aspect of this product?
I like the Mobile app is user-friendly and frequently updated.
What do you dislike most about this product?
This tooi is a game changer.
What recommendations would you give to someone considering this product?
UKG PRO offers flexibility by integrating with existing payroll and HR systems to maintain and protect data for existing systems but still UKG PRO works effectively and efficiently without any other additional tool
Pros
- Reliable
- Trustworthy
- Effective Service
- Inspires Innovation
