
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews

Jitendra L.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
"Flexible,customizable and efficient for project"
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet differentiates itself from other project management and collaboration tools through several key features and functionalities - "Flexibility and Customization Automation Capabilities Collaboration Features Integration with Other Tools Reporting and Dashboards Resource Management."
What is your favorite aspect of this product?
My favorite aspect of Smartsheet is its flexibility and customization. The spreadsheet-like interface allows users to easily adapt it to various workflows, making it suitable for a wide range of projects and industries. This, combined with robust automation capabilities, enables teams to streamline processes and improve collaboration efficiently.
What do you dislike most about this product?
Nothing to dislike.
What recommendations would you give to someone considering this product?
Evaluate your specific needs, utilize templates, leverage automation features, ensure team training, and explore integrations for maximum efficiency.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Hussain K.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Oct 2024
strong and adaptable tool.
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
it's helpful to be able to handle many things at once.
What is your favorite aspect of this product?
being flexible. smartsheet can keep track of budgets, chores, and projects.
What do you dislike most about this product?
complex data and traits that haven't been found yet can slow it down.
What recommendations would you give to someone considering this product?
a lot of people use it to stay up to date.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Under Delivered

Daniel G.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2024
Smart and Seamless Assignment Scheduling Suite
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
An exceptional assignment and tasks scheduling. Timesheet management. Activity and milestone tracking.
What is your favorite aspect of this product?
Resource planning. Tasks prioritising in accordance to urgency of need.
What do you dislike most about this product?
None to complain on.
What recommendations would you give to someone considering this product?
I highly recommend it.
Pros
- Client's Interest First
- Helps Innovate
- Continually Improving Product
- Reliable