
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Enables Productivity
- Fair
- Acts with Integrity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of IT Administration
Ease of Customization
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews

Prem V.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
best work management platform
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It uses a familiar spreadsheet like interface.
What is your favorite aspect of this product?
It's accessible to users who are familiar with tools like microsoft Excel.
What do you dislike most about this product?
It's complicated for new users.
What recommendations would you give to someone considering this product?
its recommended for organization who are looking for a tool that combines project management.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features

Gul M.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
Project Management Spreadsheet-powered
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Due to its user-friendly spreadsheet format, I use Smartsheet for everything from little to large tasks.
What is your favorite aspect of this product?
Automation and alerts help me keep projects on time without frequent manual modifications
What do you dislike most about this product?
Even if it's powerful, additional users and features might make it too expensive for smaller companies.
What recommendations would you give to someone considering this product?
Smartsheet is great for project managers that need more power but still like spreadsheets
Pros
- Helps Innovate
- Caring
- Acts with Integrity
- Continually Improving Product
Cons
- Commodity Features
- Charges for Enhancements

Rohit Y.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
"An effective tool for collobration and project."
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Combines spreadsheet capabilities with project management to provide flexibility.
What is your favorite aspect of this product?
I adore how simple it is to set up and oversee several tasks concurrently.
What do you dislike most about this product?
Too many features may be too much for novice users to handle.
What recommendations would you give to someone considering this product?
Perfect for handling complicated projects with medium-Sized to big teams.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features