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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

1% Negative
6% Neutral
93% Positive

Pros

  • Transparent
  • Enables Productivity
  • Fair
  • Acts with Integrity

Feature Ratings

Average 84

Collaboration

89

Planning and Scheduling

85

Workflow Management

84

Document Management

84

Resource Management

83

Time & Expense Tracking

83

Dependency and Milestone Tracking

83

Reporting

82

Budget Management

82

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Quality of Features

85

Ease of IT Administration

84

Ease of Customization

84

Breadth of Features

83

Business Value Created

82

Usability and Intuitiveness

82

Ease of Data Integration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Smartsheet Reviews

Prem V.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

best work management platform

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

It uses a familiar spreadsheet like interface.

What is your favorite aspect of this product?

It's accessible to users who are familiar with tools like microsoft Excel.

What do you dislike most about this product?

It's complicated for new users.

What recommendations would you give to someone considering this product?

its recommended for organization who are looking for a tool that combines project management.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Gul M.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Project Management Spreadsheet-powered

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Due to its user-friendly spreadsheet format, I use Smartsheet for everything from little to large tasks.

What is your favorite aspect of this product?

Automation and alerts help me keep projects on time without frequent manual modifications

What do you dislike most about this product?

Even if it's powerful, additional users and features might make it too expensive for smaller companies.

What recommendations would you give to someone considering this product?

Smartsheet is great for project managers that need more power but still like spreadsheets

Pros

  • Helps Innovate
  • Caring
  • Acts with Integrity
  • Continually Improving Product

Cons

  • Commodity Features
  • Charges for Enhancements

Rohit Y.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"An effective tool for collobration and project."

Likeliness to Recommend

10 /10

What differentiates Smartsheet from other similar products?

Combines spreadsheet capabilities with project management to provide flexibility.

What is your favorite aspect of this product?

I adore how simple it is to set up and oversee several tasks concurrently.

What do you dislike most about this product?

Too many features may be too much for novice users to handle.

What recommendations would you give to someone considering this product?

Perfect for handling complicated projects with medium-Sized to big teams.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features

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