What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Enables Productivity
- Reliable
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Manoj K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Slack Keeps Teams Connected and Organized
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack gives teams incredible flexibility by allowing them to create customized workflows and use Slackbot, an automated assistant, to handle routine tasks. For example, teams can set up personalized notifications to stay on top of important updates, create reminders for deadlines or meetings, and even connect Slack with other tools they use daily, like project management software or calendars. This means you can automate repetitive tasks, like notifying a specific team when a task is completed or getting updates from apps directly within Slack. By tailoring these features to match your team’s needs, Slack helps save time, keep things organize
What is your favorite aspect of this product?
One of my favorite things about Slack is how you can customize the notifications. I can set it up so I only get alerts for messages that actually matter to me like direct messages or updates from specific channels I’m interested in. This way, I’m not constantly interrupted by things I don’t need to see, and I can stay focused on my work without distractions.
What do you dislike most about this product?
When you’re part of a big team with lots of channels and apps connected to Slack, it can sometimes feel slow or take longer to load. This can be frustrating and make it harder to get things done quickly.
What recommendations would you give to someone considering this product?
Slack comes with a lot of useful features, but not everyone will know how to use them right away. It’s a good idea to spend some time helping your team learn the basics so they can use Slack more effectively. For example, you can show them how to use threads to keep conversations organized, which is especially helpful in busy channels. Teach them how to use Slackbot for quick tasks like setting reminders or answering common questions. You can also go over features like pinning important messages or using shortcuts to save time. By taking a little time to train your team, you’ll make sure everyone knows how to use the platform properly and can
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anjali P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2025
Robust Product, great for collaboration.
Likeliness to Recommend
What differentiates Slack from other similar products?
I like the storage capacity that is unlimited unlike it's compititors. It is customisable as per my need, also the UI is very attractive and colourful.
What is your favorite aspect of this product?
I like the channel recap feature that slack has. Also search feature is smooth. And the UI is user friendly and easy to navigate for a new user.
What do you dislike most about this product?
The price of the product is high when compared to the compititors. The security is not in built, it is third party, also there are too many notifications I feel.
What recommendations would you give to someone considering this product?
It's a great and robust product with good speed. Go for it, if cost suits your pocket l.
Pros
- Continually Improving Product
- Enables Productivity
- Saves Time
- Helps Innovate
Gulsan P.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2025
Great for Team Collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
it’s honestly a game-changer for team communication.
What is your favorite aspect of this product?
Channels keep things organized and easy to find. Integrated with other tools, which saves a ton of time.
What do you dislike most about this product?
The app can get slow with too many integrations. Notifications can become overwhelming if you don’t set them right.
What recommendations would you give to someone considering this product?
managing a team and want everything in one place, Slack is fantastic
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
