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Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce Lightning Flow Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Lightning Flow

8.3 /10
Category
Salesforce Lightning Flow
8.3 /10

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Awards & Recognition

Salesforce Lightning Flow won the following awards in the Low-Code Business Process Management - Midmarket category

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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Lightning Flow.

90 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

3% Negative
1% Neutral
96% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Acts with Integrity

Feature Ratings

Average 83

Low-Code Automation

87

Customizable Performance Dashboards

84

Process Automation Templates

84

In-App Automated Workflows

83

Process Workflow Designer

83

Permissions and Governance

82

Content Management

82

BPMN Compliance

82

Mobile Support

82

Collaboration

82

Real-time Process Analysis

80

Vendor Capability Ratings

Average 82

Breadth of Features

87

Quality of Features

84

Business Value Created

84

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

81

Ease of Implementation

81

Ease of Customization

81

Ease of Data Integration

80

Availability and Quality of Training

79

Vendor Support

78

Ease of IT Administration

75

Salesforce Lightning Flow Reviews

Heath B.

  • Role: Finance
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

SalesForce has great reporting that can be used to analyze and make business decisions.

What is your favorite aspect of this product?

SalesForce has a great dashboard and can be easily customized.

What do you dislike most about this product?

There have been very few updates and product improvements.

What recommendations would you give to someone considering this product?

Overall, a great marketing and sales platform. Highly recommended!

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Sanya M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Powerful for sales and data-oriented organizations

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

It has a very neat UI. What I love about the tool is that it integrates with a lot of other products and makes data flow very simple. Even when we purchase other tools, we look for a salesforce integration mandatorily. It is surely a one-stop shop for all our customer and account information in my company.

What is your favorite aspect of this product?

I really like that we can have customizable tabs and fields according to our organization. For example, our sales team uses it normally to track new opportunities, their revenue, details of the sale, etc. For my team (customer success), we can track onboarding, csats, even trigger automated emails to clients. It's a multi-purpose magic!

What do you dislike most about this product?

With a lot of customisation, can come trouble too. Their low-code tools or sections have some limitations (UI based), eg: fonts, some places drop down can't be added, etc.

What recommendations would you give to someone considering this product?

1. Take a thorough demo. 2. Make sure you have your use-cases ready (majority at least) 3. push in some sample data to see how it works.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ahmet A.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Have to have product for Sales Teams!

Likeliness to Recommend

10 /10

What differentiates Salesforce Lightning Flow from other similar products?

It is easy to organise and follow up your pipeline as a Salesperson. Also you can create many rapports with different values. The data is transparent and open to everybody in the organisation that use.

What is your favorite aspect of this product?

I can add new accounts, contacts and follow up sales steps with filling notes for each accounts. That helps me a lot to not lost while doing different tasks.

What do you dislike most about this product?

Sometimes filtering some rapports can be quiet annoying and not giving an accurate result that you are looking for.

What recommendations would you give to someone considering this product?

It is very multifunctional CRM and can be very useful to have especially for sales teams.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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