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Salesforce Lightning Flow Logo
Salesforce Lightning Flow Logo
Salesforce.com Inc

Salesforce Lightning Flow

Composite Score
6.4 /10
CX Score
6.4 /10
Category
Salesforce Lightning Flow
6.4 /10

What is Salesforce Lightning Flow?

Lightning Flow is a new Lightning Platform service that empowers any business to create and extend the power of process automation to any customer or employee experience.

Company Details


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Salesforce Lightning Flow Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

86 Plan to Renew

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+68 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Lightning Flow?

14% Negative
16% Neutral
70% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Continually Improving Product

Cons

  • Vendor's Interest First
  • Less Inspiring
  • Vendor Friendly Policies

Feature Ratings

Average 73

Process Simulation

81

In-App Automated Workflows

76

Customizable Performance Dashboards

76

Process Library

76

External Application Data Connectors

75

Process Workflow Designer

74

Permissions and Governance

74

Low-Code Automation

74

Real-time Process Analysis

73

Content Management

72

Collaboration

64

Vendor Capability Ratings

Average 75

Availability and Quality of Training

85

Vendor Support

82

Business Value Created

80

Product Strategy and Rate of Improvement

76

Ease of Customization

76

Ease of Implementation

74

Breadth of Features

73

Ease of Data Integration

73

Ease of IT Administration

72

Usability and Intuitiveness

72

Quality of Features

65

Salesforce Lightning Flow Reviews

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Aug 2023

Transition was easier than expected!

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Giridhar P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2023

Very good product branded and valued

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

It’s salient features provided efficient mechanism for data analysis and integration

What is your favorite aspect of this product?

Ease of use and the number of features available for the users

What do you dislike most about this product?

It’s a bit expensive for small scale operations

What recommendations would you give to someone considering this product?

Go for it if your organization wants to explore high end data integration and exploration.

Pros

  • Performance Enhancing
  • Inspires Innovation
  • Helps Innovate
  • Continually Improving Product

Darshan M.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Amazing Experience Review ?

Likeliness to Recommend

9 /10

What differentiates Salesforce Lightning Flow from other similar products?

Fantastic user interface Performs as per expectations Robust software Effective product Wider scope of Deployment Ease of implementation

What is your favorite aspect of this product?

Customisable Dashboard Sales Analytics Customer Relationship Management Effective sales pipeline management Lead management Email marketing

What do you dislike most about this product?

Nothing found as such to dislike for- Product efficiency Product performance Product effectiveness

What recommendations would you give to someone considering this product?

Go for it if you wish to enhance your business growth & strengthen CRM

Pros

  • Generous Negotitation
  • Appreciates Incumbent Status
  • Helps Innovate
  • Continually Improving Product
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