This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Prospect CRM

Prospect 365 CRM

Composite Score

7.8 /10

CX Score

8.1 /10

6 Reviews Write a Review

What is Prospect 365 CRM?

Unparalleled integration to your back office Accounting & ERP Solution is what makes Prospect 365 CRM different to other CRM systems - helping you to achieve greater staff efficiency, customer satisfaction and business control.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Prospect 365 CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

94 Plan to Renew

93 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Prospect 365 CRM?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Commodity Features
Under Delivered

Feature Ratings

Average 88

Collaboration

Account and Contact Management

Lead Management

Customer Service Management

Sales Management

Analytics and Reporting

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Mobile

Telephony and Call Center Management

Vendor Capability Ratings

Average 86

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Quality of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement

Prospect 365 CRM Reviews

Peter S.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Slow implementation but now crucial to business

Likeliness to Recommend

8 /10

What differentiates Prospect 365 CRM from other similar products?

Currency and discount options for quoting are easy to use.

What is your favorite aspect of this product?

Quoting system and constant updates, often following requests or feedback.

What do you dislike most about this product?

No mass download of data option. Has to be done manually from each section.

What recommendations would you give to someone considering this product?

Make use of the trial period to see if it suits your business needs, also utilising support site and team. If it has features you need, stick with it through the implementation stage and you'll reap the rewards long term.

Pros

Trustworthy
Caring
Respectful
Client Friendly Policies

Janet J.

Role: Finance
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Effective Approach for CRM Operations

Likeliness to Recommend

10 /10

What differentiates Prospect 365 CRM from other similar products?

Prospect 365 CRM brings one of the most important thing in sales management, where there is high probability of making huge profits from the application. Again, Prospect 365 CRM understands the dynamics of the industry, making the whole process easier and practical.

What is your favorite aspect of this product?

Customer Relations is a major thing which Prospect 365 CRM has focused significantly with, where all the information that concerns customers is well handled and proper business executions. Prospect 365 CRM is super digital, and hence, accompanied with advanced sales and marketing services.

What do you dislike most about this product?

Prospect 365 CRM is a complicated app that requires a very unique approach, and possibly, until the developer issues clear guidelines, the whole process might be a little tricky. Hence, I advocate for high training.

What recommendations would you give to someone considering this product?

Prospect 365 CRM is a tool which ensures jobs are well done, and there is financial viability and professionalism. The whole process will demand some resources, but they are super important.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Latest Research

Prospect 365 CRM

What is Prospect 365 CRM?

Company Details

Need Assistance?

Prospect 365 CRM Ratings

93 Likeliness to Recommend

94 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+98 Net Emotional Footprint

How much do users love Prospect 365 CRM?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Prospect 365 CRM Reviews

Peter S.

Slow implementation but now crucial to business

Likeliness to Recommend

Pros

Janet J.

Effective Approach for CRM Operations

Likeliness to Recommend

Pros

Title

Feature Ratings

Collaboration

Account and Contact Management

Lead Management

Customer Service Management

Sales Management

Analytics and Reporting

Quote Contract and Proposal

Activity and Workflow Management

Marketing Management

Mobile

Telephony and Call Center Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Quality of Features

Vendor Support

Ease of IT Administration

Usability and Intuitiveness

Ease of Implementation

Product Strategy and Rate of Improvement