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NetSuite

NetSuite CRM

Composite Score

8.1 /10

CX Score

8.4 /10

64 Reviews Write a Review

What is NetSuite CRM?

NetSuite Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time 360-degree view of your customer. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support. In addition to traditional CRM capabilities like SFA, customer support and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated Ecommerce capabilities.

Company Details

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Awards & Recognition

NetSuite CRM won the following awards in the Customer Relationship Management - Midmarket category

Filter By

Service Experience
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

5 Top Rated Capabilities

4 Top Rated Features

2024

Strategy and Innovation
Contract Negotiation
Conflict Resolution

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

7 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Contract Negotiation
Conflict Resolution

2022

NetSuite CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on NetSuite CRM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

95 Plan to Renew

3
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love NetSuite CRM?

0% Negative

9% Neutral

91% Positive

Pros

Respectful
Transparent
Client Friendly Policies
Acts with Integrity

Feature Ratings

Average 83

Collaboration

Lead Management

Activity and Workflow Management

Sales Management

Analytics and Reporting

Customer Service Management

Account and Contact Management

Telephony and Call Center Management

Mobile

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 80

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training

NetSuite CRM Reviews

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Sep 2021

My Experience With This CRM Solution

Likeliness to Recommend

9 /10

Pros

Continually Improving Product
Enables Productivity
Unique Features
Effective Service

Anne W.

Role: Industry Specific Role
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Fantastic sales management product

Likeliness to Recommend

9 /10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM is very powerful product for managing sales in our organization.

What is your favorite aspect of this product?

It enables us to customize our sales pipeline, customers contacts and all sales related processes. It manages time and tracks progress of tasks in our organization improving production.

What do you dislike most about this product?

The overall performance has been awesome in the entire organization.

What recommendations would you give to someone considering this product?

Customization and time management of sales processes can be effectively managed by NetSuite CRM.

Pros

Continually Improving Product
Trustworthy
Inspires Innovation
Client Friendly Policies

Marissa T.

Role: Sales Marketing
Industry: Biotechnology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Does the same as others, less intuitive

Likeliness to Recommend

6 /10

What differentiates NetSuite CRM from other similar products?

NetSuite CRM is very similar to the other CRM products, however I have found it much more difficult to navigate.

What is your favorite aspect of this product?

It does work well as a tool to keep everything in one centralized place.

What do you dislike most about this product?

Training for NetSuite seems to take a lot more time than others.

What recommendations would you give to someone considering this product?

I would recommend to set up the CRM in a way that makes sense to you as it can be difficult to find what you are looking for.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Latest Research

NetSuite CRM

What is NetSuite CRM?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Emotional Footprint Champion

NetSuite CRM Ratings

88 Likeliness to Recommend

1 Since last award

95 Plan to Renew

3 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love NetSuite CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

NetSuite CRM Reviews

My Experience With This CRM Solution

Likeliness to Recommend

Pros

Anne W.

Fantastic sales management product

Likeliness to Recommend

Pros

Marissa T.

Does the same as others, less intuitive

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Lead Management

Activity and Workflow Management

Sales Management

Analytics and Reporting

Customer Service Management

Account and Contact Management

Telephony and Call Center Management

Mobile

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Implementation

Quality of Features

Vendor Support

Availability and Quality of Training