Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 84

Instant Messaging

90

Notifications

84

File Sharing Collaboration

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

85

Ease of Implementation

84

Breadth of Features

83

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

79

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Obinna A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Top-tier collaboration, seamlessly integration

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Teams stands out with its seamless integration with Microsoft 365, strong team management features and enterprise-level security.

What is your favorite aspect of this product?

Its seamless integration with Microsoft 365

What do you dislike most about this product?

Its cluttered interface, especially with a large number of channels and notifications, which can make it overwhelming to navigate at times.

What recommendations would you give to someone considering this product?

I'd recommend fully exploring its integration with Microsoft 365 apps and setting up channels and teams to organize conversations and projects. Also, take time to customize notifications to avoid overload and keep things streamlined.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Miricke L.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

User-friendly product which enhances workflow.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams allows users to create customized workflows by integrating with third-party apps or using Microsoft’s Power Platform.

What is your favorite aspect of this product?

If I had to pick, I'd say my favorite aspect of Microsoft Teams is its integration with the broader Microsoft 365 ecosystem. It’s incredibly powerful how seamlessly everything works together. For instance, you can collaborate on a Word document, have a quick chat about it in Teams, schedule a meeting directly from the calendar, and even automate workflows—all within the same platform. This tight integration makes the user experience more efficient and streamlined, especially for teams already using Microsoft products. It’s like everything just “clicks” into place!

What do you dislike most about this product?

The notification system could use some fine-tuning. With the constant stream of messages and updates in busy teams, it can be hard to manage, and sometimes notifications can get lost in the noise. A bit more customization or smarter filtering would make it easier to keep track of important updates without being constantly bombarded.

What recommendations would you give to someone considering this product?

Assess Your Current Tools: If you're already using Microsoft 365 tools (like Outlook, Word, Excel, or OneDrive), Teams will likely integrate smoothly into your existing workflows. It makes sense to leverage those integrations to streamline your team’s productivity. If your organization doesn’t use Microsoft products much, you might want to evaluate how well Teams will fit with your current tools.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ankit D.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Teams let you bond the best among your teams.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It integrates seamlessly with other Microsoft applications thereby reducing the hassle and operating different apps and everything cab be linked and interconnected into one.

What is your favorite aspect of this product?

Direct integration with other MS office apps like one drive and SharePoint entailing easy access to file sharing, real time collaboration through chat and video calls.

What do you dislike most about this product?

Excessive notifications coming from all differently linked apps on teams chats can be irritating at times. Also storage across the other apps of MS 365 can lead to capacity issues.

What recommendations would you give to someone considering this product?

It helps in overall improvement in communication and collaboration.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

Most Popular Microsoft Teams Comparisons

Visit our IT Crisis Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171