What is Microsoft Dynamics 365 Sales Enterprise?
Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights.
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Dynamics 365 Sales Enterprise?
Pros
- Respectful
- Helps Innovate
- Acts with Integrity
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Analytics and Reporting
Lead Management
Account and Contact Management
Sales Management
Customer Service Management
Activity and Workflow Management
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Vendor Support
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Microsoft Dynamics 365 Sales Enterprise Reviews
Eleonora H.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Mar 2023
Fully compatible with all other Microsoft software
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
To me, Microsoft Dynamics 365 is the most user-friendly business solution because it can be combined with other Microsoft products to form a comprehensive suite. In my experience, it has facilitated better business administration decision-making and streamlined my work. It's very adaptable to the specific requirements of each user, which is great for meeting the varied business and process requirements.
What is your favorite aspect of this product?
Azure provides us with a Cloud setting, while Microsoft Dynamics 365 serves as our go-to customer relationship management (CRM) and enterprise resource planning (ERP) software. Currently, our focus is on data initiatives, and the fact that Microsoft Dynamics 365 is well-suited for integration with other Microsoft products makes it easier for us to achieve our goals.
What do you dislike most about this product?
Concerning the mobile app, I believe enhancements might be made. Despite its user-friendliness in general, the CRM application's interface is difficult to navigate. The data storage capacity is inadequate.
What recommendations would you give to someone considering this product?
Microsoft Dynamics 365 has usually great ratings for customer care. According to reviews, the goods is trustworthy, and the service is excellent. The internet materials are equally extensive and user-friendly.
Pros
- Enables Productivity
- Efficient Service
- Includes Product Enhancements
- Helps Innovate
Jeremy P.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted Dec 2022
Microsoft making its mark again here.
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
By streamlining and automating the business procedures in the sales, marketing, and customer service sectors that foster client happiness and loyalty, customer relationship management (CRM) can save costs and boost profitability. Through marketing automation, customer service automation, and sales force automation, CRM platforms like Dynamics 365 can produce ROI.
What is your favorite aspect of this product?
The biggest feature of the Dynamics sales app is that it is simpler to use than the Dynamics 365 app and offers a far nicer dashboard image. In the sales app, we can also answer to customers more quickly. Since you don't specifically need to be connected to the server via the office lane network, it is quite simple to navigate and very accessible from anywhere.
What do you dislike most about this product?
The least useful aspect is how challenging it may be to use, especially the first few times, while pulling enormous reports. I'd be interested to see it accelerate. I dislike its restricted functionality as well because it lacked highly particular fields for a particular firm and required customizations.
What recommendations would you give to someone considering this product?
As a CRM, it has greatly aided us in controlling our sales pipelines and in maintaining the accuracy of our previous records. It has enabled several important metrics in the reports. With Dynamics, we can properly arrange and categorize our leads according to highest importance. It offers a platform that all CSRs can use to collaborate.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Michael M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Nov 2022
Excellent integrating other Microsoft products
Likeliness to Recommend
What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?
When it comes to accounts receivable, payable, payroll, and human resources, Microsoft Dynamics 365 provides a one-stop shop. Remittance and disbursement of funds is now a breeze, and the reports are fantastic. When it comes to keeping track of employee information, the payroll system is invaluable.
What is your favorite aspect of this product?
It combines some of the lighter ERP features with CRM, making it one of the best CRM systems available. No matter what I'm doing in the cloud or with my data sets, I always find it to be the most user-friendly and up to par program available.
What do you dislike most about this product?
However, I do think there is room for improvement in the website's user experience. While the CRM app as a whole is straightforward to use, the user interface leaves much to be desired. Capacity to store information is restricted.
What recommendations would you give to someone considering this product?
When it comes to ease of use and compatibility with other Microsoft products, I recommend Microsoft Dynamics 365 without reservation. In my experience, it has facilitated better business administration decision-making and streamlined my work. This flexibility is especially useful for meeting the specific requirements of individual businesses and processes through the customization options it provides to end users.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Respectful