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Microsoft Corporation

Microsoft Dynamics 365 Sales Enterprise

7.4 /10

8 Reviews Write a Review

What is Microsoft Dynamics 365 Sales Enterprise?

Dynamics 365 Sales is an adaptive selling solution that helps your sales team navigate the realities of modern selling. At the center of the solution is an adaptive, intelligent system—prebuilt and ready to go—that actively monitors myriad signals and distills them into actionable insights.

Company Details

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Microsoft Dynamics 365 Sales Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

79 Likeliness to Recommend

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Dynamics 365 Sales Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First

Feature Ratings

Average 81

CRM Integration

Pipeline Management

E-Mail Integration

Internal Sales Collaboration

Workflow Automation

Sales Analytics

Omnichannel Campaign Management

Conversation Coaching

E-Mail Campaign Management

Next-Best-Action Recommendations

Call Management

Vendor Capability Ratings

Average 84

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Also Featured in...

Customer Relationship Management - Enterprise

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View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Lead Management

Translation missing: en.product_page.ratings.score 8.1

View Microsoft Dynamics 365 Sales Enterprise in this category (opens in a new tab)

Microsoft Dynamics 365 Sales Enterprise Reviews

Milena T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

10 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Mukund D.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

The best flexible CRM software ever used

Likeliness to Recommend

9 /10

What differentiates Microsoft Dynamics 365 Sales Enterprise from other similar products?

The integration and customization of the product

What is your favorite aspect of this product?

Customization according to users need.

What do you dislike most about this product?

UI can be more improved. which will help the use to navigate quickly

What recommendations would you give to someone considering this product?

Go for it its a industries best CRM Sofware.

Pros

Trustworthy
Unique Features
Caring
Saves Time

Daniel C.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Impactful Enterprise level Sales suite

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

Adaptive interface and powerful AI-driven features make Dynamics 365 Sales Enterprise stand out.

What do you dislike most about this product?

In my view, the Dynamics 365 Sales Enterprise mobile app could be improved, especially in terms of responsiveness and user interface design. Enhancements in these areas would elevate the overall user experience on mobile devices.

Pros

Reliable
Trustworthy
Caring
Altruistic

Cons

Vendor's Interest First

Latest Research

Microsoft Dynamics 365 Sales Enterprise

What is Microsoft Dynamics 365 Sales Enterprise?

Company Details

Need Assistance?

Microsoft Dynamics 365 Sales Enterprise Ratings

79 Likeliness to Recommend

100 Plan to Renew

72 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Microsoft Dynamics 365 Sales Enterprise?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Customer Relationship Management - Enterprise

Lead Management

Microsoft Dynamics 365 Sales Enterprise Reviews

Milena T.

Likeliness to Recommend

Pros

Mukund D.

The best flexible CRM software ever used

Likeliness to Recommend

Pros

Daniel C.

Impactful Enterprise level Sales suite

Likeliness to Recommend

Pros

Cons

Title

Feature Ratings

CRM Integration

Pipeline Management

E-Mail Integration

Internal Sales Collaboration

Workflow Automation

Sales Analytics

Omnichannel Campaign Management

Conversation Coaching

E-Mail Campaign Management

Next-Best-Action Recommendations

Call Management

Vendor Capability Ratings

Ease of Customization

Ease of Implementation

Availability and Quality of Training

Breadth of Features

Ease of IT Administration

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement