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Google

Google Voice

8.9 /10

104 Reviews Write a Review

What is Google Voice?

Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.

Company Details

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Awards & Recognition

Google Voice won the following awards in the Unified Communications as a Service category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

4 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2024

2023 Emotional Footprint Champion

2023

Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Gold Medalist

2023

3 Top Rated Capabilities

6 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

11 Top Rated Capabilities

9 Top Rated Features

2022

Google Voice Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Voice.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Voice?

3% Negative

6% Neutral

91% Positive

Pros

Reliable
Performance Enhancing
Saves Time
Enables Productivity

Feature Ratings

Average 84

Mobility

Communications

Secure Access

Call Management

Presence IM

Audio Transcription

Web & Desktop Conferencing

Analytics Reporting

Centralized Management Portal

Speech Access and Personal Assistant

Continuous UCC

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Google Voice Reviews

Cherry A.

Role: Human Resources
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2020

Easy to use and effective method of communication

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

It is reasonably priced. It is easy to use. It integrates with Google Contacts very well.

What is your favorite aspect of this product?

I can use it on my computer or my phone. It is a very useful tool to use to keep in contact with customers and employees.

What do you dislike most about this product?

I don't like the process of sending photos from my computer. Seems like it could be easier.

What recommendations would you give to someone considering this product?

I highly recommend Google Voice as a form of communication with customers and employees. It is easy to use and very dependable.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Grace M.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2020

This free-to-me program increases my productivity

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

I’m not sure. All I know is that a colleague introduced me to Google Voice several years ago and because of the current pandemic, I have used it extensively in order to consult with students and their parents and colleagues. It has been crucial for me to perform my job effectively. I don’t know what I would do without Google Voice.

What is your favorite aspect of this product?

I love that I have a designated phone number which connects to my work email and I receive notifications regarding missed calls and texts.

What do you dislike most about this product?

I’m not sure. Im grateful to be able to use this product and it’s free. I can’t complain.

What recommendations would you give to someone considering this product?

If you would like a way to contact students, parents, and colleagues without using your personal cellphone number, give Google Voice a try.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Oswald R.

Role: Information Technology
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Great service. It is a lifeline for many people.

Likeliness to Recommend

10 /10

What differentiates Google Voice from other similar products?

Stability and price. It is free, and it works.

What is your favorite aspect of this product?

Voice transcription to text.

What do you dislike most about this product?

That you must have an existing, real phone # to use the service. Also, text message sent to the phone # always show a different number than the sending telephone number.

What recommendations would you give to someone considering this product?

Use it. It is good, when you do not want to advertise you actual phone # to people.

Pros

Reliable
Unique Features
Saves Time
Acts with Integrity

Latest Research

Google Voice

What is Google Voice?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Google Voice Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Google Voice?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Presence IM Knowing the availability of users.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Google Voice Reviews

Cherry A.

Easy to use and effective method of communication

Likeliness to Recommend

Pros

Grace M.

This free-to-me program increases my productivity

Likeliness to Recommend

Pros

Oswald R.

Great service. It is a lifeline for many people.

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

1
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Feature Ratings

Mobility

Communications

Secure Access

Call Management

Presence IM

Audio Transcription

Web & Desktop Conferencing

Analytics Reporting

Centralized Management Portal

Speech Access and Personal Assistant

Continuous UCC

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration