Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Dialogflow Logo
Dialogflow Logo
Google

Dialogflow

8.1 /10
Category
Dialogflow
8.1 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Dialogflow won the following awards in the Chatbots category

Filter By

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

2% Negative
2% Neutral
96% Positive

Pros

  • Saves Time
  • Reliable
  • Security Protects
  • Respectful

Feature Ratings

Average 82

Knowledgebase

88

Multi-channel

87

Natural Language Processing

87

Scheduled Availability

85

Application Programming Interface

84

Workflow Processing

84

Learning and Adaptability

83

Personalized Service

82

Voice or Text Input

81

Wayfinding

80

Leads Generation

79

Vendor Capability Ratings

Average 83

Ease of Implementation

89

Quality of Features

88

Business Value Created

87

Ease of Data Integration

86

Breadth of Features

85

Ease of Customization

82

Availability and Quality of Training

81

Vendor Support

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

79

Ease of IT Administration

79

Dialogflow Reviews

David B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

One click, great integration

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

It has everything better than rivals for instance simple programming, excellent support, and learning resources. We are creating and employing chatbots with Dialogflow for both our business and potential customers, and the results are satisfactory. The continuous updates help the user experience to keep getting better.

What is your favorite aspect of this product?

I exclusively use Google Cloud Dialogflow to create WhatsApp chatbots but now we are using it on chatbots for additional platforms, like Facebook Messenger and Instagram. The user interface of Dialogflow is fantastic and is incredibly simple to use and comprehend. To grasp something, I don't need to be an expert; I can quickly comprehend it by experimenting with it.

What do you dislike most about this product?

I didn't like so many things in the tool but one thing that I extremely dislike is how difficult some goods' integration is. Since we people use DialogFlow to create bots, Twilio and Smooch integration should be made simpler.

What recommendations would you give to someone considering this product?

Give this one a try if you're testing out a bot because you can simply combine it with other Google services and you can use either Dialogflow ES or Dialogflow CX without having to purchase the enterprise edition. I was mainly impressed with the beta capabilities of Dialogflow, which are still quite useful and make it simple to create FAQs with just a CSV file.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

joanne c.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Efficient Chatbot Solutions

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

Dialogflow has dedicated the business communications where various chats and live support are established without a problem. More so, the conversations are fully analyzed and results given to succeed the business inquests.

What is your favorite aspect of this product?

Dialogflow has a strong relationship control, which is a suitable way that mend the discussions that people have and the customer services. More so, Dialogflow generates a consistent form of idea sharing, which is robust and more articulate.

What do you dislike most about this product?

Dialogflow increases the chat options which is the solution that increases businesses and other ways that brings customers more close to the business management.

What recommendations would you give to someone considering this product?

Dialogflow has value for various customers requests, where several communications either virtually or other physical are well enhanced. There is precise satisfaction with Dialogflow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Oleksandr T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Powerful NLP engine for your AI product

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

I did a detailed analysis of all available NLP engines, and I can say with confidence that the Dialogflow is the best in many criteria, especially in terms of the quality of non-English speech recognition.

What is your favorite aspect of this product?

Integration with other Google products is undoubtedly the main advantage. Well, Google is the leader in the field of recognition of all other languages ​​except English and Spanish.

What do you dislike most about this product?

The quality of the non-English speech generation still leaves much to be desired.

What recommendations would you give to someone considering this product?

Start as a user by building a simple chatbot and practice it yourself. In an hour you will get a gorgeous result.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular Dialogflow Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019