
What is Dialogflow?
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialogflow?
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Learning and Adaptability
Workflow Processing
Artificial Intelligence Engine
Intent Extraction
Leads Generation
Natural Language Processing
Personalized Service
Other Integrations
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
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Dialogflow Reviews

RAJAT S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Powerful and intuitive, but can get costly.
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Dialogflow is different because it’s built by Google, understands many languages, and connects easily to other Google services. It’s great for making chatbots smarter with features like sentiment detection and speech-to-text, and it works well with apps like WhatsApp, Facebook, or your website.
What is your favorite aspect of this product?
My favorite aspect of Dialogflow is its ability to understand natural language so well. It makes creating chatbots feel intuitive, and its seamless integration with platforms like WhatsApp or websites saves so much time. It’s like having a smart assistant that’s easy to train and deploy.
What do you dislike most about this product?
What I don’t like about Dialogflow is that it can get expensive as your usage grows, and for someone new, the interface might feel a bit confusing. Also, if you want to do something really advanced, you might need to write extra code.
What recommendations would you give to someone considering this product?
If you’re thinking about using Dialogflow, start with the free version to see how it works. Spend some time learning how to set up intents and entities—they’re the basics of making a good bot. Use Google’s tutorials; they’re really useful. Also, keep an eye on your usage to avoid spending more than you planned.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
Vijay M.
- Role: Operations
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Nov 2024
Best way to use
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Good one for all
What is your favorite aspect of this product?
All solutions in one
What do you dislike most about this product?
Nothing for me
What recommendations would you give to someone considering this product?
Good all are
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Goutam J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Easy to use, but limited flexibility.
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Dialogflow is easy to use and understands natural language well, so it feels like talking to a person. It also connects smoothly with Google’s tools, making it simple to create chatbots that feel natural and respond accurately.
What is your favorite aspect of this product?
One of the best aspects of Dialogflow is its powerful natural language processing, which makes conversations feel more intuitive and human-like, even without deep technical expertise. This allows developers to build smart, responsive chatbots quickly and easily.
What do you dislike most about this product?
The main drawback of Dialogflow is that it can struggle with complex conversations and isn’t as flexible when connecting with tools outside Google.
What recommendations would you give to someone considering this product?
If you’re thinking about using Dialogflow, focus on simple chatbot tasks, use it with Google tools, and take advantage of its natural language abilities to make conversations feel real.
Pros
- Friendly Negotiation
- Helps Innovate
- Continually Improving Product
- Reliable