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Dialogflow Logo
Google

Dialogflow

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Dialogflow
8.4 /10

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details


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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

6% Negative
0% Neutral
94% Positive

Pros

  • Saves Time
  • Helps Innovate
  • Reliable
  • Security Protects

Feature Ratings

Average 79

Knowledgebase

83

Multi-channel

82

Natural Language Processing

82

Voice or Text Input

82

Learning and Adaptability

80

Translation

80

Workflow Processing

80

Scheduled Availability

78

Personalized Service

78

Leads Generation

77

Application Programming Interface

77

Vendor Capability Ratings

Average 80

Ease of Implementation

83

Quality of Features

82

Breadth of Features

82

Business Value Created

81

Availability and Quality of Training

81

Ease of IT Administration

81

Vendor Support

80

Ease of Data Integration

78

Product Strategy and Rate of Improvement

78

Usability and Intuitiveness

77

Ease of Customization

76

Dialogflow Reviews

Shivam Singh B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

Natural conversation, but tricky to fine-tune.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is different because it lets a computer understand conversations more naturally, like how people talk. It’s also easy to connect it to things like apps, websites, or smart speakers, and you can adjust it to make sure it answers in the way you want.

What is your favorite aspect of this product?

One of my favorite aspects of Dialogflow is how naturally it can understand and respond to different ways people ask the same thing. It feels almost like talking to a person because you don’t have to stick to exact phrases, which makes interactions feel smooth and flexible.

What do you dislike most about this product?

The thing I dislike most about Dialogflow is that sometimes it can be tricky to fine-tune the responses, especially for complex conversations. You might need to spend a lot of time training it to handle specific situations, and if it doesn’t recognize a user’s intent correctly, the interaction can feel frustrating or robotic.

What recommendations would you give to someone considering this product?

What bugs me about Dialogflow is that it sometimes struggles with tricky conversations, and when it gets confused, the replies can feel a bit off, not like how people naturally talk.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Sanskar S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

User-friendly, but lacks advanced flexibility.

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

Dialogflow is easy to use and gets better at understanding people the more it’s used. It works with many languages and connects well with Google services, so it’s a simple way to build smart chatbots quickly.

What is your favorite aspect of this product?

My favorite aspect of Dialogflow is how intuitive it is for creating natural, flowing conversations without needing deep technical skills. It learns from interactions to improve responses over time, making it powerful yet accessible for building smart chatbots.

What do you dislike most about this product?

What I dislike most about Dialogflow is that while it's easy to start with, customizing complex conversations or integrating with non-Google services can sometimes feel limited or require more effort, especially for advanced use cases.

What recommendations would you give to someone considering this product?

If you’re thinking about using Dialogflow, start with a simple project, take advantage of how well it works with Google tools, and be prepared to tweak things if you need more advanced features.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Simple to use, complex to scale.

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Inspires Innovation
  • Client's Interest First
  • Transparent

Most Popular Dialogflow Comparisons

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