
What is Dialogflow?
Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
80 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialogflow?
Pros
- Saves Time
- Helps Innovate
- Reliable
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Knowledgebase
Multi-channel
Natural Language Processing
Voice or Text Input
Learning and Adaptability
Translation
Workflow Processing
Scheduled Availability
Personalized Service
Leads Generation
Application Programming Interface
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Ease of Data Integration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
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Dialogflow Reviews

Shivam Singh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Natural conversation, but tricky to fine-tune.
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Dialogflow is different because it lets a computer understand conversations more naturally, like how people talk. It’s also easy to connect it to things like apps, websites, or smart speakers, and you can adjust it to make sure it answers in the way you want.
What is your favorite aspect of this product?
One of my favorite aspects of Dialogflow is how naturally it can understand and respond to different ways people ask the same thing. It feels almost like talking to a person because you don’t have to stick to exact phrases, which makes interactions feel smooth and flexible.
What do you dislike most about this product?
The thing I dislike most about Dialogflow is that sometimes it can be tricky to fine-tune the responses, especially for complex conversations. You might need to spend a lot of time training it to handle specific situations, and if it doesn’t recognize a user’s intent correctly, the interaction can feel frustrating or robotic.
What recommendations would you give to someone considering this product?
What bugs me about Dialogflow is that it sometimes struggles with tricky conversations, and when it gets confused, the replies can feel a bit off, not like how people naturally talk.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Sanskar S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
User-friendly, but lacks advanced flexibility.
Likeliness to Recommend
What differentiates Dialogflow from other similar products?
Dialogflow is easy to use and gets better at understanding people the more it’s used. It works with many languages and connects well with Google services, so it’s a simple way to build smart chatbots quickly.
What is your favorite aspect of this product?
My favorite aspect of Dialogflow is how intuitive it is for creating natural, flowing conversations without needing deep technical skills. It learns from interactions to improve responses over time, making it powerful yet accessible for building smart chatbots.
What do you dislike most about this product?
What I dislike most about Dialogflow is that while it's easy to start with, customizing complex conversations or integrating with non-Google services can sometimes feel limited or require more effort, especially for advanced use cases.
What recommendations would you give to someone considering this product?
If you’re thinking about using Dialogflow, start with a simple project, take advantage of how well it works with Google tools, and be prepared to tweak things if you need more advanced features.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Simple to use, complex to scale.
Likeliness to Recommend
Pros
- Reliable
- Inspires Innovation
- Client's Interest First
- Transparent