Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Confluence Logo Award Winner Product Badge
Confluence Logo Award Winner Product Badge
Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Confluence won the following awards in the Document Management category

Filter By

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
6% Neutral
92% Positive

Pros

  • Reliable
  • Respectful
  • Helps Innovate
  • Enables Productivity

Feature Ratings

Average 84

Document Hosting

89

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Editor Functions

84

Version Control

84

Searchability

83

Metrics and Reporting

83

Publication Workflow

83

Indexing and Classification

81

Check Out Check in

81

Vendor Capability Ratings

Average 82

Quality of Features

86

Ease of Implementation

85

Business Value Created

85

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

81

Ease of Data Integration

81

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Lucia C.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Make your teamwork easier and fun

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

Confluence is special because it lets lots of people work on the same document at the same time.

What is your favorite aspect of this product?

The pro part for me about Confluence is how it keeps everything together in one spot. I can find old notes, project updates, and meeting notes without searching everywhere. It is like having my own helpful assistant. I can focus on my work and not worry about getting lost in files.

What do you dislike most about this product?

Sometimes, I find it confusing when there are too many links on the same page. It is hard to know which link to click. This makes it tricky to find the right information sometimes and that can be a bit frustrating.

What recommendations would you give to someone considering this product?

I say take your time to learn it. At first, it might feel a little hard but with practice, it can be really helpful.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Effective Service

Bella C.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Best Collaborative Editing

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out for several reasons. It offers robust editing tools for rich content creation.

What is your favorite aspect of this product?

Confluence has many things that I like most is its powerful search that aids us in finding relevant information in real time. Another favorite aspect of this product is its customizable workflows that make it adaptable to various processes and methodologies. It helps me a lot in managing a large amount of data. Confluence has an advanced version history.

What do you dislike most about this product?

When I started working with confluence I found some complexities and performance issues especially with heavy contents, but now its fine.

What recommendations would you give to someone considering this product?

It is a powerful tool and overcomes all the document management related tasks.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Caring

Mohamed K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

"Fantastic for Agile Projects Documentation!"

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

When teams need project plans, meeting notes, timelines, and formal documentation in one place, they turn to Confluence instead of Quip.

What is your favorite aspect of this product?

The main difference between Confluence and Jira is their primary function. Confluence is a collaboration tool designed for creating, organizing, and sharing documentation and content among teams, while Jira is a project management tool focused on tracking and managing tasks, issues, and workflows.

What do you dislike most about this product?

Can add more integration with other tools through APIs.

What recommendations would you give to someone considering this product?

Try a demo version and read the tutorials very well.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Confluence Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019