What is Capsule CRM?
The easy to use CRM. Capsule CRM is a modern CRM that helps businesses stay organized, know more about their customers, build strong relationships and to make the most of sales opportunities, all while minimizing user input. Capsule is designed to help businesses stay organized, know more about their customers, build strong relationships and to make the most of sales opportunities, all while minimizing user input.
Company Details
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Get AssistanceCapsule CRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
86 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Capsule CRM?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Account and Contact Management
Telephony and Call Center Management
Collaboration
Marketing Management
Sales Management
Lead Management
Quote Contract and Proposal
Mobile
Activity and Workflow Management
Analytics and Reporting
Customer Service Management
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Capsule CRM Reviews
Ramzy J.
- Role: Information Technology
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jul 2022
A capsule is extraordinary software.
Likeliness to Recommend
What differentiates Capsule CRM from other similar products?
It’s a pretty helpful tool. This application can build your job simpler; it not solely improves organisational management, however, it additionally increases potency and saves effort for creating sales enabling me to gather and monitor client leads additional efficiently. It also aids in cooperative job assignments. It also improves the effectiveness of sales management.
What is your favorite aspect of this product?
Capsule meets all our desires for a CRM. The most effective part is that it's super intuitive which means anyone can log in and simply figure out how it works without in-depth training. Practicality is solid for our team needs – it's simple to find/extract teams of contacts as well as upload/sort/etc. The supporting documentation is sweet and help is an email away with fast response times. Best of all, it's a large worth compared to different CRM programs and again, no pricey training or in-depth migration problems to deal with making it excellent for managing the contacts for our small, non-sales team.
What do you dislike most about this product?
Its integration with Mail chimp isn’t smooth. Also, it doesn’t enable to list contacts alphabetically which could be a great drawback of this tool. It does not contain some essential selling features. It has to improve the user interface and build it additional productive, especially on the calendar view. The contact sorting is kind of disappointing. It’d be nice if it permits users to line screen filters.
What recommendations would you give to someone considering this product?
It’s an easy-to-use and straightforward to-piece platform. With Capsule CRM, it’s become easier to set up tracks and think about workflow. It doesn’t need coaching and special programming because of which anyone can simply use it and puzzle out about its works.
Pros
- Helps Innovate
- Performance Enhancing
- Trustworthy
- Effective Service
Brendan A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
An extra ordinary CRM solution.
Likeliness to Recommend
What differentiates Capsule CRM from other similar products?
Capsule is a CRM (client relationship the board) application for consultants and business people. This application is powerful for transient organizations. It is extraordinary compared to other CRM applications for PR administrators, Designers, and Accountants. It likewise has a one-of-a-kind element to follow the movement of the tasks. It can follow the venture when its beginning to its completion point. It is likewise used to follow the ideal opportunity for the ventures. Generally, this application is utilized by specialists and venture supervisors. It is a database application that is exceptionally simple to utilize.
What is your favorite aspect of this product?
Capsule is anything but difficult to utilize and it can likewise deal with the administration for huge ventures. It is an electronic application accessible for all gadgets like cell phones (androids, iPhones, and IPad), work areas, MAC, Windows, and so forth it can assist you with adding or expelling the people groups from the database gatherings.
What do you dislike most about this product?
Capsule CRM has a few detriments; it doesn't offer access to the clients to download the reports of the undertakings in pdf structures or some other configuration.
What recommendations would you give to someone considering this product?
It gives the best task to the executives. We had utilized this application for a transient task and it gives total data and the executives for the venture.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Inspires Innovation
Cons
- Less Performance Enhancing
- Commodity Features
- Leverages Incumbent Status
Uday G.
- Role: Student Academic
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Simple & Worthy CRM Software for Business
Likeliness to Recommend
What differentiates Capsule CRM from other similar products?
Numerous beneficial features are available, and it meets the demands of virtually every organization. It allows you to keep track of information within the software. In addition, it makes it easier to handle the data of customers as well as companies. The development of an effective approach to track goals and success criteria made managing sales-related enterprises much easier and simpler. Users may regulate connections' intensity and prevent consumers from drifting away due to infrequent touch with the system's activity reporting function.
What is your favorite aspect of this product?
Using and configuring it is a breeze. With Capsule CRM, it's now simpler to implement tracks and observe workflow than ever before. As a result, anyone can use it and understand how it works without any training or programming. There is a lot of useful information in the accompanying documentation. It's easy to use and connects with other products. The customer service is excellent, and every issue is addressed swiftly and effectively.
What do you dislike most about this product?
It would be nice if it were easier to integrate with Mailchimp. There is also a request from my business partner for an alphabetical listing of the connections. To keep track of what I've done, I'd like to keep conferences on the calendar but not on the task list. The filtering and presentation of contacts are a tad disappointing. It would be nice if the user could set a screening filter and return to that representation every time they opened the app.
What recommendations would you give to someone considering this product?
It's a powerful, easy online CRM system. Enhance your client connections, increase your revenues, and save time! It is an entrepreneur's dream product, it does everything. There is no doubt that it would meet the needs of small enterprises or small teams effortlessly. When it comes to integrations and sophisticated features and reports, I wouldn't suggest it. In other words, it's a CRM that gets the job done. It's straightforward, clear, and easy to use. Other features include customer service and service requests.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features