Capsule CRM Customer Reviews 2026 | Customer Relationship Management

What is Capsule CRM?

The easy to use CRM. Capsule CRM is a modern CRM that helps businesses stay organized, know more about their customers, build strong relationships and to make the most of sales opportunities, all while minimizing user input. Capsule is designed to help businesses stay organized, know more about their customers, build strong relationships and to make the most of sales opportunities, all while minimizing user input.

Company Details

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Capsule CRM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

86 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Capsule CRM?

14% Negative

0% Neutral

86% Positive

Pros

Reliable
Trustworthy
Effective Service
Respectful

Feature Ratings

Average 83

Account and Contact Management

91

Telephony and Call Center Management

90

Collaboration

89

Sales Management

85

Marketing Management

85

Lead Management

83

Quote Contract and Proposal

81

Mobile

80

Activity and Workflow Management

77

Analytics and Reporting

75

Customer Service Management

68

Vendor Capability Ratings

Average 78

Business Value Created

86

Quality of Features

84

Ease of Implementation

83

Ease of IT Administration

80

Availability and Quality of Training

80

Usability and Intuitiveness

78

Ease of Data Integration

77

Vendor Support

76

Ease of Customization

75

Product Strategy and Rate of Improvement

75

Breadth of Features

68

Capsule CRM Reviews

Samuel K.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

unique option for managing customer relationships

Likeliness to Recommend

10 /10

What differentiates Capsule CRM from other similar products?

Capsule CRM stands out for its user-friendly interface, customizable features, and seamless integration with Google Workspace, all at an affordable price.

What is your favorite aspect of this product?

One of the standout features for me is Capsule’s simplicity and user-friendliness. It’s really easy to navigate, which is great for someone like me who isn’t a tech guru. The customizable fields and tags help me organize contacts and track interactions effortlessly.

What do you dislike most about this product?

The reporting features, while functional, feel a bit basic compared to some other CRMs I’ve used.

What recommendations would you give to someone considering this product?

I think Capsule CRM could benefit from enhancing its reporting and analytics capabilities.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kellene C.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Great Product to Manage

Likeliness to Recommend

10 /10

What differentiates Capsule CRM from other similar products?

It is fairly easy to use, implement and process in addition to having help figuring out the system, the customer representatives are great.

What is your favorite aspect of this product?

I love the time management and simplicity of using the product

What do you dislike most about this product?

No complaints with the product

What recommendations would you give to someone considering this product?

If you are suing for an easier way to manager employees this is for you!

Pros

Performance Enhancing
Caring
Respectful
Generous Negotitation

Jake G.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

Efficient Product

Likeliness to Recommend

9 /10

What differentiates Capsule CRM from other similar products?

The simplicity and ease of use, combined with its affordability, are often cited as differentiators for Capsule CRM. It positions itself as a solution that doesn't overwhelm users with unnecessary features, making it a good fit for smaller businesses or those who prefer a streamlined CRM experience.

What is your favorite aspect of this product?

Capsule CRM is known for its simple and intuitive interface, making it easy for users to navigate and adopt without extensive training.

What do you dislike most about this product?

For businesses heavily reliant on intricate marketing automation workflows, Capsule CRM might be less suitable compared to some dedicated marketing automation platforms.

What recommendations would you give to someone considering this product?

Businesses that are service-oriented, such as consulting firms or agencies, might find Capsule CRM particularly beneficial due to its focus on managing relationships and communication.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Capsule CRM

What is Capsule CRM?

Company Details

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Capsule CRM Ratings

85 Likeliness to Recommend

86 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Capsule CRM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Capsule CRM Reviews

Samuel K.

unique option for managing customer relationships

Likeliness to Recommend

Pros

Kellene C.

Great Product to Manage

Likeliness to Recommend

Pros

Jake G.

Efficient Product

Likeliness to Recommend

Pros

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Feature Ratings

Account and Contact Management

Telephony and Call Center Management

Collaboration

Sales Management

Marketing Management

Lead Management

Quote Contract and Proposal

Mobile

Activity and Workflow Management

Analytics and Reporting

Customer Service Management

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Implementation

Ease of IT Administration

Availability and Quality of Training

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features