
What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
2
Since last award
89 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Generous Negotitation
- Reliable
- Unique Features
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Task Management
Home Page
File Sharing Collaboration
Workflow & Approvals
Employee Directory
Reporting and Analytics
Instant Messaging
Integrations
Document Management
News Feed
End-User Workflow Customization
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Quality of Features
Business Value Created
Breadth of Features
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Ease of Customization
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Bitrix24 Reviews
Tom H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Project, CRM and resource management
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
We can rely on this outstanding platform to facilitate excellent customer relationships, lay the foundation for secure work, save time and ultimately increase business performance.
What is your favorite aspect of this product?
It has been our perfect tool for optimizing our CRM, automating processes, managing tasks, integrating documents, improving communication, and so on. I appreciate how easy it is to use, navigate and customize. Plus, it has all the features and functionality we need. It has had a huge impact on our company's efficiency.
What do you dislike most about this product?
Because there is not enough customization in the system or in the tools themselves, many users have adapted their processes to fit the software.
What recommendations would you give to someone considering this product?
When it comes to centralizing the management of (CRM) and other projects, activities and more, Bitrix24 is a complete game changer. Our staff has been able to save a lot of time thanks to its numerous functions and resources, which have helped us do everything every day in an orderly fashion.
Pros
- Enables Productivity
- Inspires Innovation
- Saves Time
- Respectful

Prateek B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Nice overall product, but UI can be improved
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
Feature rich, all the required things under one roof and price is very good specially for small industries. Feature rich and cost effective solution.
What is your favorite aspect of this product?
Feature rich and cost effective. Almost every feature required for project management and client interaction is there.
What do you dislike most about this product?
User interface is very confusing.
What recommendations would you give to someone considering this product?
Its a very nice cost effective solution, but UI is not that much great as other competitors. Overall i recommend this.
Pros
- Reliable
- Generous Negotitation
- Efficient Service
- Inspires Innovation
rahul c.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2023
your Small virtual office
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
The software's versatility is a game-changer, offering tools for task management, document sharing, and even customer relationship management (CRM).
What is your favorite aspect of this product?
CRM capability and telephony
What do you dislike most about this product?
I dont like its UI, it could be much better, its not intutive
What recommendations would you give to someone considering this product?
Go for it, I havent got any recommendations as such apart from from neogtiate the contract wisely.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features