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Bitrix24 Ltd

Bitrix24

Composite Score
8.6 /10
CX Score
8.9 /10
Bitrix24
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
9% Neutral
91% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 85

Task Management

89

Home Page

87

File Sharing Collaboration

86

Workflow & Approvals

86

Employee Directory

86

Reporting and Analytics

84

Instant Messaging

84

Integrations

84

Document Management

83

News Feed

83

End-User Workflow Customization

83

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Quality of Features

87

Business Value Created

87

Breadth of Features

87

Ease of Data Integration

86

Ease of Implementation

84

Availability and Quality of Training

81

Usability and Intuitiveness

79

Vendor Support

77

Ease of IT Administration

77

Ease of Customization

73

Bitrix24 Reviews

Tom H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Project, CRM and resource management

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

We can rely on this outstanding platform to facilitate excellent customer relationships, lay the foundation for secure work, save time and ultimately increase business performance.

What is your favorite aspect of this product?

It has been our perfect tool for optimizing our CRM, automating processes, managing tasks, integrating documents, improving communication, and so on. I appreciate how easy it is to use, navigate and customize. Plus, it has all the features and functionality we need. It has had a huge impact on our company's efficiency.

What do you dislike most about this product?

Because there is not enough customization in the system or in the tools themselves, many users have adapted their processes to fit the software.

What recommendations would you give to someone considering this product?

When it comes to centralizing the management of (CRM) and other projects, activities and more, Bitrix24 is a complete game changer. Our staff has been able to save a lot of time thanks to its numerous functions and resources, which have helped us do everything every day in an orderly fashion.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Saves Time
  • Respectful

Prateek B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2023

Nice overall product, but UI can be improved

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

Feature rich, all the required things under one roof and price is very good specially for small industries. Feature rich and cost effective solution.

What is your favorite aspect of this product?

Feature rich and cost effective. Almost every feature required for project management and client interaction is there.

What do you dislike most about this product?

User interface is very confusing.

What recommendations would you give to someone considering this product?

Its a very nice cost effective solution, but UI is not that much great as other competitors. Overall i recommend this.

Pros

  • Reliable
  • Generous Negotitation
  • Efficient Service
  • Inspires Innovation

rahul c.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

your Small virtual office

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

The software's versatility is a game-changer, offering tools for task management, document sharing, and even customer relationship management (CRM).

What is your favorite aspect of this product?

CRM capability and telephony

What do you dislike most about this product?

I dont like its UI, it could be much better, its not intutive

What recommendations would you give to someone considering this product?

Go for it, I havent got any recommendations as such apart from from neogtiate the contract wisely.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Unique Features

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