What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
93 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Generous Negotitation
- Reliable
- Unique Features
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Task Management
Home Page
File Sharing Collaboration
Employee Directory
Workflow & Approvals
Reporting and Analytics
Instant Messaging
Integrations
End-User Workflow Customization
Document Management
News Feed
Vendor Capability Ratings
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Data Integration
Ease of Implementation
Quality of Features
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Vendor Support
Ease of Customization
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Bitrix24 Reviews
Tom H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Project, CRM and resource management
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
We can rely on this outstanding platform to facilitate excellent customer relationships, lay the foundation for secure work, save time and ultimately increase business performance.
What is your favorite aspect of this product?
It has been our perfect tool for optimizing our CRM, automating processes, managing tasks, integrating documents, improving communication, and so on. I appreciate how easy it is to use, navigate and customize. Plus, it has all the features and functionality we need. It has had a huge impact on our company's efficiency.
What do you dislike most about this product?
Because there is not enough customization in the system or in the tools themselves, many users have adapted their processes to fit the software.
What recommendations would you give to someone considering this product?
When it comes to centralizing the management of (CRM) and other projects, activities and more, Bitrix24 is a complete game changer. Our staff has been able to save a lot of time thanks to its numerous functions and resources, which have helped us do everything every day in an orderly fashion.
Pros
- Enables Productivity
- Inspires Innovation
- Saves Time
- Respectful
Prateek B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Nice overall product, but UI can be improved
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
Feature rich, all the required things under one roof and price is very good specially for small industries. Feature rich and cost effective solution.
What is your favorite aspect of this product?
Feature rich and cost effective. Almost every feature required for project management and client interaction is there.
What do you dislike most about this product?
User interface is very confusing.
What recommendations would you give to someone considering this product?
Its a very nice cost effective solution, but UI is not that much great as other competitors. Overall i recommend this.
Pros
- Reliable
- Generous Negotitation
- Efficient Service
- Inspires Innovation
Katrina M.
- Role: Human Resources
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2023
Easy to use and worth the time!
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
How new and modern the userface is
What is your favorite aspect of this product?
How quick it is to navigate the options
What do you dislike most about this product?
Easier way to contact customer service is needed
What recommendations would you give to someone considering this product?
To try it out; we were not turned off by it at all
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing