What is Bitrix24?
Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
96 Plan to Renew
1
Since last award
90 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+99 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Bitrix24?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow and Approval Management
Social Features
Reporting and Analytics
Cataloging
Configurable Knowledge Repository
Intelligent Search
API Integration
AI Capabilities
Role-Based Access
Rich Text Editor
Multiple File Type Support
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Implementation
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Vendor Support
Also Featured in...
Bitrix24 Reviews
ITORO E.
- Role: C-Level
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Nov 2024
Bitrix24 is a go to workspace software
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
All inclusivity
What is your favorite aspect of this product?
Team management
What do you dislike most about this product?
I can't really say I dislike anything about bitrix24.
What recommendations would you give to someone considering this product?
Go for it.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Louis B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2026
Turning knowledge into productivity
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
A key difference is its all-in-one structure. Instead of switching between separate apps for chat, files, and documentation, everything lives in one system, which reduces confusion and improves collaboration. It also offers flexible access controls, so we can manage who sees or edits specific knowledge bases across departments or projects.
What is your favorite aspect of this product?
Instead of searching through different chats, emails, or folders, I can just open a single knowledge base and find all the information I need. It makes organizing company documents, guides, and updates feel much more structured and easy to manage. I also like that it supports teamwork, so multiple people can add or update content without confusion.
What do you dislike most about this product?
One thing I dislike most about Bitrix24 Knowledge Management is that it can feel overly complex and a bit cluttered at times, especially when I am just trying to quickly find or organize information.
What recommendations would you give to someone considering this product?
If I were recommending Bitrix24 Knowledge Management, I would say it’s a great choice for those who want an all-in-one workspace instead of separate tools for documents, tasks, and communication.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Efficient Service
Laura J.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Bitrix24 as Knowledge Management Software
Likeliness to Recommend
What differentiates Bitrix24 from other similar products?
It also offers great adaptability and flexibility when it comes to customization. This helps a lot in meeting the demands of our businesses to tailor the tasks, setting up the interface, and user permission. Such an advanced level of scalability is still not common in other knowledge management software which are functioning in outmoded ways.
What is your favorite aspect of this product?
Its real-time collaboration tools and robust management of the documents are also another game-changer aspect of this software. It makes sure that the user works with the updated version efficiently and collectively with permissions, file sharing, and version control. Another plus point is its user-friendly interface which fits according to the needs and allows us to modify it with changing demands.
What do you dislike most about this product?
Its customer services, which should be quicker and based on technical experts are very challenging instead. They are very slow in response and take longer time to communicate in the hour when we need instant solutions. Customer services should be helpful and responsive, particularly during the onboarding process.
What recommendations would you give to someone considering this product?
Its mobile accessibility is also another advantage for you if you are working with a remote team. Fully leverage its mobile app for basic collaboration, sharing of data, and managing tasks on the go. By following these suggestions, you can increase the output of your organization.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
