Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Bitrix24 Logo Award Winner Product Badge
Bitrix24 Logo Award Winner Product Badge
Bitrix24 Ltd

Bitrix24

Composite Score
8.6 /10
CX Score
8.9 /10
Bitrix24
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

Filter By

Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
9% Neutral
91% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 85

Task Management

89

Home Page

87

File Sharing Collaboration

86

Workflow & Approvals

86

Employee Directory

86

Reporting and Analytics

84

Instant Messaging

84

Integrations

84

Document Management

83

News Feed

83

End-User Workflow Customization

83

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Quality of Features

87

Business Value Created

87

Breadth of Features

87

Ease of Data Integration

86

Ease of Implementation

84

Availability and Quality of Training

81

Usability and Intuitiveness

79

Vendor Support

77

Ease of IT Administration

77

Ease of Customization

73

Bitrix24 Reviews

George K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"Majestic product to use"!

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Spellbinding with it's startling with video and voice collaboration to ensure productivity on projects.

What is your favorite aspect of this product?

Mind blowing with it's instant messaging and notifications.

What do you dislike most about this product?

Mesmerizing with instant messaging.

What recommendations would you give to someone considering this product?

I adore how startling it is with instant messaging and video and voice collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raguta S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

A Great Software For Workplace Digitization

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 is special in that it's a multipurpose business software that isn't expensive.

What is your favorite aspect of this product?

With this product, digitizing workspace is easy and this leads to increased production. Employees get a friendly working environment.

What recommendations would you give to someone considering this product?

Obviously Bitrix24 is the best and therefore I'm recommending it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Skever M.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Britix24 Comprehensive working hub

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 combines a wide range of tools in one platform, including CRM, project management, task management, document sharing, communication tools, and HR management. This integration helps reduce the need for multiple subscriptions and simplifies workflows.

What is your favorite aspect of this product?

One of the standout aspects of Bitrix24 is its all-in-one functionality. The ability to access a comprehensive suite of tools—ranging from project management and CRM to communication and HR management—within a single platform is particularly beneficial for teams. This integration not only streamlines workflows but also fosters collaboration, as users can seamlessly move between tasks without switching between multiple applications. This holistic approach can significantly enhance productivity and simplify team interactions.

What do you dislike most about this product?

One of the common criticisms of Bitrix24 is its complexity and learning curve. While the platform offers a wide range of features, the sheer number of options can be overwhelming for new users. This can lead to difficulties in navigation and usability, especially for teams that are not technically inclined. Additionally, some users find that the user interface, while functional, could be more intuitive and visually appealing. This complexity might require more time and resources for onboarding and training, which can be a drawback for organizations looking for a straightforward solution.

What recommendations would you give to someone considering this product?

• Start with the free version to explore the features and see if it fits your team's needs. This allows you to test the functionality without any financial commitment. • Bitrix24 offers various tutorials, webinars, and a knowledge base. Utilize these resources to get acquainted with the platform and its features. • Begin by implementing a few key features relevant to your team, such as task management or basic CRM. Gradually expand to other features as your team becomes more comfortable.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Bitrix24 Comparisons

Visit our IT Crisis Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171