What is IT Service Management - Enterprise (ITSM) Software?
IT Service Management (ITSM) software is a category of tools that facilitate the organization and delivery of IT and/or business services, focusing on aligning processes and services with business objectives. These tools aim to improve efficiency, reduce costs, and enhance service delivery, contributing to better business-IT alignment and continual service improvement.
Common Features
Integrated Knowledge Management | Service Catalog | Reporting | Multi-Site Functionality | End User Self Serve | Systems Management Integration | Technician Administration | Business Application Integration | Integration With IT Tools | Multi Device Capability | End User Support Solutions
Date compared on May 09, 2024