Return to the Workplace Research Center

Info-Tech has partnered with our HR division, McLean & Company, to bring you resources to support your return to the workplace and create a planned, integrated, and supported hybrid work program.

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The Time to Act
Is Now.

COVID-19 forced organizations to quickly enable staff to work from home. ​

Vaccines are enabling a safer return to the workplace, but remote work is here to stay. Your new challenge: seamlessly transition to a hybrid workplace with some employees in the office and others at home.​

Follow the three steps on the right to plan your return to the workplace. Then browse additional research to establish a planned, integrated, and supported program that offers employees flexibility and supports organizational needs. ​

Determine Your Remote Work Policy

To plan your return to the workplace, you need to know who will continue to work from home.

  • Ask employees and managers how they prefer to work, what's effective about remote work, and what's not.
  • Identify when remote work is possible and when it isn't.
  • Consolidate your findings and document your approach with this policy template.

Adapt Remote Work and Enable Hybrid Collaboration

Use these resources to generate ideas to address gaps in remote work and collaboration capabilities.

Return to the Workplace

Identify and assign responsibility for tasks for the coordinated, cross-organizational effort required to reopen and return to your workplace. Includes tasks for IT, HR, Facilities, and your business.

The Next Normal – Your Hybrid Workplace

The transition to a hybrid workplace isn’t one and done, and what we accept as normal today and tomorrow may not be normal a year from now. Move beyond the minimum viable to build flexible and responsive solutions and practices that ensure your hybrid work is sustainable in the new normal — and the next normal too.

I need to address gaps in remote work capabilities.

IT can’t support remote work alone. Collaborate with your colleagues in HR and across the business to identify and act on lessons learned about remote work during the pandemic.

Use the Work-From-Anywhere Capability Assessment to jump-start your review.

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Optimize Remote Work​

Create an IT-led strategy to support work-from-anywhere from the IT perspective.

Strengthen the foundations of collaboration tools, app access, file access, network access, and endpoint standards.

Establish a planned, integrated, and supported work-from-home program for your business that maximizes the benefits of flexibility while supporting organizational and employee needs.

Provide employees with tips to create a healthy and safe workspace at home.

Develop a flexible work program that balances employer and employee needs on a range of flexible work options: location of work, working hours, job sharing, and more.

Employee safety comes first. Provide employees with these tips to ensure their home workspace is safe.

Rethink Technology Solutions

Network traffic patterns, device requirements, and security threats will change as employees are able to work both onsite and from home. ​

Use this research to address technology challenges ranging from desk hoteling to modernizing your network.

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Rethink Technology Solutions

What you need to know regarding facilities, IT infrastructure, maintenance, security, and vendor solutions for desk hoteling and hot-desking.

Create a goals-based, enforceable policy suite for BYOD and mobile device entitlements.

Simplify device management by aligning practices for laptops, phones, BYOD, and everything in between.

Follow these best practices to govern, configure, manage, and use Microsoft Teams more effectively.

Identify key security components for the cloud, building on the framework of Info-Tech’s security strategy model.

Define your organizational goals; implement controls for OneDrive, Teams, and SharePoint; create acceptable use policies; and communicate the results of your endeavor.

Develop a modern network solution that can support new use cases and deliver stable and reliable service in the face of rapidly changing capacity requirements.

Define policies and document-handling standards, establish a steering committee, and review technologies that can enable effective analysis, control, and security for your sensitive data.

End users are demanding improvements to virtual meetings and collaboration tools.

Employees working from home don't want to go back to being a third wheel in project meetings.

Use this research to improve collaboration tools and processes to meet the challenges of a hybrid workplace.

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Enable Effective Collaboration

Deliver a streamlined set of tools that users need with support and training that continues after deployment.

This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.

Create an online community that supports participant-led knowledge sharing.

Browse detailed user reviews of team collaboration software solutions that enable voice, video, chat, and fileshare over public and private networks.

Look to section two of this research for advice on common end-user use cases in this ubiquitous collaboration platform.

An HR-led approach to create and implement targeted solutions for collaboration throughout the organization.

A catalog of ideas to support informal virtual communication for remote workers, for a variety of needs, and across a range of technologies.

Managers want better tools to help them lead and manage hybrid teams.

Make the move from stopgaps to long-term solutions for managing remote staff and hybrid teams.​

Use this research to understand and overcome management challenges in a hybrid workplace.

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Support Managers Leading Hybrid Teams

Conduct customizable management training sessions on managing remote teams.

A program for every IT leader who is accountable for managing employees through times of uncertainty that have the potential for derailing productivity and engagement.

An onboarding checklist for managers welcoming a new remote worker to their team.

Help managers with poorly performing employees identify the root cause of performance issues and connect employees with needed support in the context of remote work during the pandemic.

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