Manage Poor Performance While Working From Home

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For many, emergency WFH comes with several new challenges such as additional childcare responsibilities, sudden changes in role expectations, and negative impacts on wellbeing. These new challenges, coupled with previously existing ones, can result in poor performance. Owing to the lack of physical presence and cues, managers may struggle to identify that an employee’s performance is suffering. Even after identifying poor performance, it can be difficult to address remotely when such conversations would ideally be held in person.

Our Advice

Critical Insight

Poor performance must be managed, despite the pandemic. Evaluating root causes of performance issues is more important than ever now that personal factors such as lack of childcare and eldercare for those working from home are complicating the issue.

Impact and Result

Organizations need to have a clear process for improving performance for employees working remotely during the COVID-19 pandemic. Provide managers with resources to help them identify performance issues and uncover their root causes as part of addressing overall performance. This will allow managers to connect employees with the required support while working with them to improve performance.

1. Follow the remote performance improvement process

Determine how managers can identify poor performance remotely and help them navigate the performance improvement process while working from home.

2. Clarify roles and leverage resources

Clarify roles and responsibilities in the performance improvement process and tailor relevant resources.

Guided Implementations

This guided implementation is a three call advisory process.

Call #1 - Assess how changes to goals and expectations during emergency WFH will impact the performance improvement process.

Call #2 - Review current performance improvement practices to adjust and integrate into the remote performance improvement practice.

Call #3 - Discuss communication of and training on the remote performance improvement process.

After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Testimonial

London Health Sciences Centre and St. Joseph’s Health Care, London

Guided Implementation

9/10

$1,600

OPM

Guided Implementation

10/10

$30,023

The comprehensive knowledge of the advisor in the average need of a client in my space and at my stage of individual and organizational maturity.

Search Code: 92549
Published: April 28, 2020
Last Revised: April 28, 2020

TAGS:

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Manage Poor Performance While Working From Home