Text-Based Customer Support Strategic Summary Template


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Create your own strategy document for your SMS project by completing various exercises throughout the blueprint and recording them within the template. Use this document as a forum to outline the following:

  • Steps associated with the organization's SMS technology enablement.
  • Budget expectations or considerations.
  • Service support or professional service considerations.

Use this template in conjunction with the project blueprint, Drive Customer Convenience by Enabling Text-Based Customer Support.

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