Improving service desk operations is very daunting when you don't know what you require. This phase will take you through the following activities:

  • Identify your service desk challenges and strengths
  • Determine roles and responsibilities
  • Define structure of the service desk
  • Create a list of metrics for your service desk
  • Complete call quality assessment
  • Identify ticket template candidates

Hide Details

Search Code: 83242
Published: February 21, 2017
Last Revised: January 7, 2021

Social

Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.
Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019