Implement Hardware Asset Management

Build IT services value on the foundation of a proactive asset management program.

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Executives are often aware of the benefits asset management offers, but many organizations lack a defined program to manage their hardware.
Efforts to implement hardware asset management (HAM) are stalled because organizations feel overwhelmed navigating the process or under use the data, failing to deliver value.

Our Advice

Critical Insight

Organizations often implement an asset management program as a one-off project and let it stagnate.
Organizations often fail to dedicate adequate resources to the HAM process, leading to unfinished processes and inconsistent standards.
Hardware asset management programs yield a large amount of useful data. Unfortunately, this data is often underutilized. Departments within IT become data siloes, preventing effective use of the data.

Impact and Result

As the IT environment continues to change, it is important to establish consistency in the standards around IT asset management.
A current state assessment of your HAM program will shed light on the steps needed to safeguard your processes.
Define the assets that will need to be managed to inform the scope of the ITAM program before defining processes.
Build and involve an ITAM team in the process from the beginning to help embed the change.
Define standard policies, processes, and procedures for each stage of the hardware asset lifecycle, from procurement through to disposal.

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should Implement Hardware Asset Management, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

Implement Hardware Asset Management – Executive Brief

1. Lay foundations

Build the foundations for the program to succeed.

2. Procure & receive

Define processes for requesting, procuring, receiving, and deploying hardware.

3. Maintain & dispose

Define processes and policies for managing, securing, and maintaining assets then disposing or redeploying them.

4. Plan implementation

Select tools, plan the hardware budget, then build a communication plan and roadmap to implement the project.

Guided Implementations

This guided implementation is a twelve call advisory process.

Guided Implementation #1 - Lay foundations

Call #1 - Assess current state.

Call #2 - Define scope of HAM program.

Call #3 - Define roles and metrics.

Guided Implementation #2 - Procure & receive

Call #1 - Define standard and non-standard hardware.

Call #2 - Build procurement process.

Call #3 - Determine asset tagging method and build equipment receiving and deployment processing.

Guided Implementation #3 - Maintain & dispose

Call #1 - Define processes for managing and maintaining equipment.

Call #2 - Define policies for maintaining asset security.

Call #3 - Build process for redeploying or disposing of assets.

Guided Implementation #4 - Plan implementation

Call #1 - Discuss tools to help your HAM program succeed.

Call #2 - Discuss best practices for effectively managing a hardware budget.

Call #3 - Build communications plan and roadmap.

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Hardware Asset Management

Build IT services value on the foundation of a proactive asset management program.
This course makes up part of the Infrastructure & Operations Certificate.

Course information:

Title: Hardware Asset Management
Number of Course Modules: 5
Estimated Time to Complete: 1-1.5 hours
Featured Analysts:
Sandi Conrad, Practice Lead, I&O Research
Allison Kinnaird, Research Director
Now Playing: Academy: Hardware Asset Management | Executive Brief

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Lay Foundations

The Purpose

Build the foundations for the program to succeed.

Key Benefits Achieved

Evaluation of current challenges and maturity level
Defined scope for HAM program
Defined roles and responsibilities
Identified metrics and reporting requirements

Activities

Outputs

1.1

Outline hardware asset management challenges.

1.2

Conduct HAM maturity assessment.

HAM Maturity Assessment

1.3

Classify hardware assets to define scope of the program.

Classified hardware assets

1.4

Define responsibilities.

Job description templates

1.5

Use a RACI chart to determine roles.

RACI Chart

1.6

Identify HAM metrics and reporting requirements.

Module 2: Procure & Receive

The Purpose

Define processes for requesting, procuring, receiving, and deploying hardware.

Key Benefits Achieved

Defined standard and non-standard requests for hardware
Documented procurement, receiving, and deployment processes
Standardized asset tagging method

Activities

Outputs

2.1

Identify IT asset procurement challenges.

2.2

Define standard hardware requests.

2.3

Document standard hardware request procedure.

2.4

Build a non-standard hardware request form.

Non-standard hardware request form

2.5

Make lease vs. buy decisions for hardware assets.

Procurement workflow

2.6

Document procurement workflow.

2.7

Select appropriate asset tagging method.

2.8

Design workflow for receiving and inventorying equipment.

Receiving and tagging workflow

2.9

Document the deployment workflow(s).

Deployment workflow

Module 3: Maintain & Dispose

The Purpose

Define processes and policies for managing, securing, and maintaining assets then disposing or redeploying them.

Key Benefits Achieved

Policies and processes for hardware maintenance and asset security
Documented workflows for hardware disposal and recovery/redeployment

Activities

Outputs

3.1

Build a MAC policy, request form, and workflow.

User move workflow

3.2

Design process and policies for hardware maintenance, warranty, and support documentation handling.

3.3

Revise or create an asset security policy.

Asset security policy

3.4

Identify challenges with IT asset recovery and disposal and design hardware asset recovery and disposal workflows.

Asset disposition policy, recovery and disposal workflows

Module 4: Plan Implementation

The Purpose

Select tools, plan the hardware budget, then build a communication plan and roadmap to implement the project.

Key Benefits Achieved

Shortlist of ITAM tools
Hardware asset budget plan
Communication plan and HAM implementation roadmap

Activities

Outputs

4.1

Generate a shortlist of ITAM tools that will meet requirements.

4.2

Use Info-Tech’s HAM Budgeting Tool to plan your hardware asset budget.

HAM budget

4.3

Build HAM policies.

Additional HAM policies

4.4

Develop a communication plan.

HAM communication plan

4.5

Develop a HAM implementation roadmap.

HAM roadmap tool

After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Testimonial

Ledcor Industries Inc.

Guided Implementation

8/10

N/A

The experience was very helpful. Only slight issue with delays in receiving materials discussed during meetings.

University Of North Dakota

Workshop

8/10

$50,248

There was concern of the keeping the staff engage. The Info-Tech team did a great job keeping everyone engaged. When there were technical difficulties they were handled very well and professionally. Both Mahmoud and Andrew were very professional.

Mott MacDonald LLC

Guided Implementation

9/10

$13,855

Best - good and broad research with a patient consultant. Worst - none

Ipsen Pharma SAS

Workshop

10/10

N/A

As the maturity is low on that topic at Ipsen, It was very helpful to have this workshop driven by a valuable consultant, we save a lot of time. During some brainstorming situations, I would have liked to know the best practice on the market : ex physic...

Town Of Marana

Guided Implementation

10/10

$2,512

Frank is absolutely the best! He makes the process so simple and easy to follow.

Middle East & North Africa Beverages Manufacturing Co.

Guided Implementation

9/10

$9,000

as of now I don't have negative part as we are all excited with the tool , rich information , team we worked with , they are all skilled , helpful and committed to to support customer , we are so happy with this activity Thanks

Daifuku North America Holding Company

Guided Implementation

8/10

N/A

CI Investments

Workshop

10/10

$25,000

Ken's facilitation of these workshops was excellent. He kept the team on track and engaged.

McGill University

Guided Implementation

8/10

$6,000

Received confirmation that our approach was in line with best practices

Wyndham City Council

Guided Implementation

9/10

N/A

it's really difficult to quantify time and money saved, however, the experience was very insightful and will contribute to the quality of our organizational outputs. conversations are still ongoing so we may have more to report on time and money saved as...

Rehmann

Guided Implementation

10/10

$10,000

Allison was experienced and prepared for our sessions. She provided excellent advice.

Platte River Power Authority

Guided Implementation

9/10

$60,525

Ally was supportive. The InfoTech tools like the draft SOPs are going to help us build our own. The RACI chart let us think about roles.

City of Colorado Springs

Guided Implementation

8/10

$6,281

N/A

Ken is great - he has a very valuable experience when it comes to best practices and standards for HAM. We appreciate his help with mapping and improving our current HAM process.

Search Code: 93238
Published: July 1, 2020
Last Revised: July 1, 2020

TAGS:

Asset Management, ITAM, Hardware Asset Management, HAM, Hardware Procurement, Hardware Request, Hardware Deployment, Hardware Disposal, Asset Security, Equipment Maintenance, Asset Inventory Management, Hardware Policies, Hardware Processes, Hardware Budget

Implement Hardware Asset Management

Our Advice

Critical Insight

Impact and Result

Research & Tools

Start here – read the Executive Brief

1. Lay foundations

2. Procure & receive

3. Maintain & dispose

4. Plan implementation

Guided Implementations

Call #1 - Assess current state.

Call #2 - Define scope of HAM program.

Call #3 - Define roles and metrics.

Call #1 - Define standard and non-standard hardware.

Call #2 - Build procurement process.

Call #3 - Determine asset tagging method and build equipment receiving and deployment processing.

Call #1 - Define processes for managing and maintaining equipment.

Call #2 - Define policies for maintaining asset security.

Call #3 - Build process for redeploying or disposing of assets.

Call #1 - Discuss tools to help your HAM program succeed.

Call #2 - Discuss best practices for effectively managing a hardware budget.

Call #3 - Build communications plan and roadmap.

Info-Tech Academy

Get Info-Tech Certified

Hardware Asset Management

Course information:

Onsite Workshop

Book Your Workshop

Module 1: Lay Foundations

The Purpose

Key Benefits Achieved

Activities

Outputs

Module 2: Procure & Receive

The Purpose

Key Benefits Achieved

Activities

Outputs

Module 3: Maintain & Dispose

The Purpose

Key Benefits Achieved

Activities

Outputs

Module 4: Plan Implementation

The Purpose

Key Benefits Achieved

Activities

Outputs

Member Testimonials

Client

Experience

Impact

$ Saved

Days Saved

Testimonial

Asset Management Map

Company

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