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Implement Hardware Asset Management

Build IT services value on the foundation of a proactive asset management program.

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  • Executives are often aware of the benefits asset management offers, but many organizations lack a defined program to manage their hardware.
  • Efforts to implement hardware asset management (HAM) are stalled because organizations feel overwhelmed navigating the process or under use the data, failing to deliver value.

Our Advice

Critical Insight

  • Organizations often implement an asset management program as a one-off project and let it stagnate.
  • Organizations often fail to dedicate adequate resources to the HAM process, leading to unfinished processes and inconsistent standards.
  • Hardware asset management programs yield a large amount of useful data. Unfortunately, this data is often underutilized. Departments within IT become data siloes, preventing effective use of the data.

Impact and Result

  • As the IT environment continues to change, it is important to establish consistency in the standards around IT asset management.
  • A current state assessment of your HAM program will shed light on the steps needed to safeguard your processes.
  • Define the assets that will need to be managed to inform the scope of the ITAM program before defining processes.
  • Build and involve an ITAM team in the process from the beginning to help embed the change.
  • Define standard policies, processes, and procedures for each stage of the hardware asset lifecycle, from procurement through to disposal.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should Implement Hardware Asset Management, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

2. Procure & receive

Define processes for requesting, procuring, receiving, and deploying hardware.

3. Maintain & dispose

Define processes and policies for managing, securing, and maintaining assets then disposing or redeploying them.

4. Plan implementation

Select tools, plan the hardware budget, then build a communication plan and roadmap to implement the project.

Guided Implementations

This guided implementation is a twelve call advisory process.

Guided Implementation #1 - Lay foundations

Call #1 - Assess current state.
Call #2 - Define scope of HAM program.
Call #3 - Define roles and metrics.

Guided Implementation #2 - Procure & receive

Call #1 - Define standard and non-standard hardware.
Call #2 - Build procurement process.
Call #3 - Determine asset tagging method and build equipment receiving and deployment processing.

Guided Implementation #3 - Maintain & dispose

Call #1 - Define processes for managing and maintaining equipment.
Call #2 - Define policies for maintaining asset security.
Call #3 - Build process for redeploying or disposing of assets.

Guided Implementation #4 - Plan implementation

Call #1 - Discuss tools to help your HAM program succeed.
Call #2 - Discuss best practices for effectively managing a hardware budget.
Call #3 - Build communications plan and roadmap.

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Hardware Asset Management

Build IT services value on the foundation of a proactive asset management program.
This course makes up part of the Infrastructure & Operations Certificate.

Course information:

  • Title: Hardware Asset Management
  • Number of Course Modules: 5
  • Estimated Time to Complete: 1-1.5 hours
  • Featured Analysts:
  • Sandi Conrad, Practice Lead, I&O Research
  • Allison Kinnaird, Research Director
  • Now Playing: Academy: Hardware Asset Management | Executive Brief

Onsite Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Lay Foundations

The Purpose

  • Build the foundations for the program to succeed.

Key Benefits Achieved

  • Evaluation of current challenges and maturity level
  • Defined scope for HAM program
  • Defined roles and responsibilities
  • Identified metrics and reporting requirements

Activities

Outputs

1.1

Outline hardware asset management challenges.

1.2

Conduct HAM maturity assessment.

  • HAM Maturity Assessment
1.3

Classify hardware assets to define scope of the program.

  • Classified hardware assets
1.4

Define responsibilities.

  • Job description templates
1.5

Use a RACI chart to determine roles.

  • RACI Chart
1.6

Identify HAM metrics and reporting requirements.

Module 2: Procure & Receive

The Purpose

  • Define processes for requesting, procuring, receiving, and deploying hardware.

Key Benefits Achieved

  • Defined standard and non-standard requests for hardware
  • Documented procurement, receiving, and deployment processes
  • Standardized asset tagging method

Activities

Outputs

2.1

Identify IT asset procurement challenges.

2.2

Define standard hardware requests.

2.3

Document standard hardware request procedure.

2.4

Build a non-standard hardware request form.

  • Non-standard hardware request form
2.5

Make lease vs. buy decisions for hardware assets.

  • Procurement workflow
2.6

Document procurement workflow.

2.7

Select appropriate asset tagging method.

2.8

Design workflow for receiving and inventorying equipment.

  • Receiving and tagging workflow
2.9

Document the deployment workflow(s).

  • Deployment workflow

Module 3: Maintain & Dispose

The Purpose

  • Define processes and policies for managing, securing, and maintaining assets then disposing or redeploying them.

Key Benefits Achieved

  • Policies and processes for hardware maintenance and asset security
  • Documented workflows for hardware disposal and recovery/redeployment

Activities

Outputs

3.1

Build a MAC policy, request form, and workflow.

  • User move workflow
3.2

Design process and policies for hardware maintenance, warranty, and support documentation handling.

3.3

Revise or create an asset security policy.

  • Asset security policy
3.4

Identify challenges with IT asset recovery and disposal and design hardware asset recovery and disposal workflows.

  • Asset disposition policy, recovery and disposal workflows

Module 4: Plan Implementation

The Purpose

  • Select tools, plan the hardware budget, then build a communication plan and roadmap to implement the project.

Key Benefits Achieved

  • Shortlist of ITAM tools
  • Hardware asset budget plan
  • Communication plan and HAM implementation roadmap

Activities

Outputs

4.1

Generate a shortlist of ITAM tools that will meet requirements.

4.2

Use Info-Tech’s HAM Budgeting Tool to plan your hardware asset budget.

  • HAM budget
4.3

Build HAM policies.

  • Additional HAM policies
4.4

Develop a communication plan.

  • HAM communication plan
4.5

Develop a HAM implementation roadmap.

  • HAM roadmap tool

Member Testimonials

Unlock Sample Research

After each Info-Tech experience, we ask our members to quantify the real time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this Blueprint, and what our clients have to say.

Client

Experience

Impact

$ Saved

Days Saved

Ledcor Industries Inc.

Guided Implementation

8/10

N/A

20

University Of North Dakota

Workshop

8/10

$50,248

50

Mott MacDonald LLC

Guided Implementation

9/10

$13,855

10

Ipsen Pharma SAS

Workshop

10/10

N/A

N/A

Town Of Marana

Guided Implementation

10/10

$2,512

29

Middle East & North Africa Beverages Manufacturing Co.

Guided Implementation

9/10

$9,000

47

Daifuku North America Holding Company

Guided Implementation

8/10

N/A

2

CI Investments

Workshop

10/10

$25,000

20

McGill University

Guided Implementation

8/10

$6,000

5

Wyndham City Council

Guided Implementation

9/10

N/A

N/A

Rehmann

Guided Implementation

10/10

$10,000

10

Platte River Power Authority

Guided Implementation

9/10

$60,525

20

City of Colorado Springs

Guided Implementation

8/10

$6,281

N/A

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