Implement a Mobility Strategy with Enterprise Mobility Management

Mobile device management only scratches the surface. Dive into enterprise mobility management to go beyond devices and manage every aspect of mobility.

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Your Challenge

  • With the complexity of mobility increasing in most organizations, enterprise mobility management (EMM) is becoming necessary to manage devices, as well as all aspects of mobility.
  • While EMM might seem simple from the outside, it has many moving parts. It covers devices, applications, data, security, policies, financial management, and help desk management.
  • Without a detailed implementation plan to mitigate issues such as missing components, an unprepared IT department and help desk, and low end-user adoption, IT will find it difficult to ensure a successful launch.

Our Advice

Critical Insight

  • Mobility within organizations continues to grow more complex, and requirements for managing mobility now extend far beyond the device itself.
  • As BYOD continues to grow and new products are released into the market, EMM will become a necessary tool for long-term sustainability and effective use of mobility.
  • Without a proper implementation plan in place, organizations will find it difficult to achieve a suitable, unified solution for short and long-term sustainability of mobile management.

Impact and Result

  • Prepare the organization for mobility by developing an implementation plan that covers EMM from start to finish, including selecting a vendor, managing help desk changes, engaging users, and developing an actionable timeline.
  • Create a tailored solution for the unique needs of your organization.

Implement a Mobility Strategy with Enterprise Mobility Management

1

Make the case for implementing EMM

Push the importance of a successful EMM implementation.

2

Assess the current EMM state

Identify areas in the organization that will be most affected and improved by EMM.

3

Begin constructing the plan, then choose an EMM vendor

Ensure the solution you choose fully matches your mobility needs.

4

Prepare IT and the help desk as part of the implementation plan

Ensure help desk can manage and lead the EMM solution.

5

Prepare users as part of the implementation plan

Train end users on new practices and push for continued adoption of EMM.

6

Communicate the EMM implementation plan

Gain acceptance from executives and key stakeholders.

7

Assess success and re-evaluate EMM regularly

Gauge the success of the EMM implementation through the use of Info-Tech’s EMM metrics.

Onsite Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Develop a shortlist of potential EMM vendors

The Purpose

  • Determine the current state of mobility in your organization.
  • Use Info-Tech’s tools to develop a shortlist of EMM vendors that are suitable to the needs of your organization.

Key Benefits Achieved

  • A better understanding of end users’ attitudes towards mobility.
  • A snapshot of help desk’s current ability to solve mobile issues.
  • A summary of the current state of mobility in your organization.

Activities:
Outputs

1.1

Go over sections 1 to 3 of the storyboard

  • An overview of the key benefits of EMM

1.2

Complete the EMM End-User Satisfaction Survey Template

  • An understanding of end users’ mobility needs and a potential pilot group

1.3

Record results in the EMM Help Desk Metrics Reporting Tool

  • A view of help desk’s current ability to solve mobile issues

1.4

Complete the EMM Current State Summary Tool

  • A summary of the mobile situation in your organization

1.5

Review Info-Tech’s MDM Vendor Landscape

1.6

Complete the EMM Vendor Shortlist & Detailed Feature Analysis Tool

  • A customized shortlist of EMM vendors tailored to your organization’s needs

1.7

Complete the EMM TCO Calculator

  • A rough calculation of the cost of implementing EMM

Module 2: Prepare your organization for the introduction of EMM

The Purpose

  • Ensure that IT, help desk, and end users are adequately prepared and ready to take advantage of EMM once it is introduced into the organization.

Key Benefits Achieved

  • Better allocation of IT and help desk in order to more efficiently solve mobile issues.
  • Training practices to better prepare IT and help desk to use EMM.
  • The creation of a steering team to guide EMM’s implementation and care.
  • A strategy to train users and gain buy-in for EMM.
  • Consideration of suitable policies surrounding mobility and EMM.

Activities:
Outputs

2.1

Go over sections 4 and 5 of the storyboard

2.2

Complete the EMM Help Desk Role Chart

  • A plan for adapting IT and help desk to changes brought about by EMM

2.3

Use the EMM Steering Committee Chart to select a steering committee

  • A finalized steering committee to guide the development of EMM

2.4

Consider using Info-Tech’s mobile device policy and training templates

  • A finalized pilot group to test out EMM
  • A start in developing mobile policies that align with the organization and end users
  • An understanding of best practices on end user training, engagement and deployment of EMM

Module 3: Complete an EMM implementation plan

The Purpose

  • Develop and refine an EMM implementation plan to ensure buy-in is received from key stakeholders and the implementation process is successful from start to finish.

Key Benefits Achieved

  • An easy to reference planning document outlining all the requirements and considerations when implementing EMM in the organization.
  • Buy-in by executives and key stakeholders through the use of a well thought-out plan for EMM.

Activities:
Outputs

3.1

Go over sections 6 and 7 of the storyboard

3.2

Complete and refine the EMM Implementation Plan Template

  • A completed EMM implementation plan which includes a mini business case, feature requirements, vendor recommendations, policy revisions, training requirements, implementation timeline and responsibilities

Search Code: 73466
Published: October 9, 2013
Last Revised: March 26, 2014