Optimize the Service Desk With a Shift-Left Strategy – Phase 2: Design Shift Left Model

Author(s): Natalie Sansone

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Use this phase to:

  • Shift resolution to Level 1
  • Shift resolution to end user
  • Shift resolution to automation

Tags

service desk, service desk optimization, shift left, service desk shift left, self-service, self-service portal, knowledgebase, knowledge management, knowledge centered service, knowledge centered support, KCS, service desk automation, shift left metrics, shift left responsibilities, self-service workflow, self-service checklist

View the Complete Blueprint:

Optimize the Service Desk With a Shift-Left Strategy

The best type of service desk ticket is the one that doesn’t exist.
Browse all Infrastructure & Operations

Related Content

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
© Info-Tech Research Group | Terms of Use | Privacy Policy